Great Customer Service We like the POS system however we are still having some problems with the card reader.

Glitchy system Apart from looking cool, this POS system is very glitchy! I'm running the POS system for restaurants and every time I attempt to join bill my entire system crash. I have 2 bills that are frozen in my order list since last year. For some reason I cant click it to process payment. Couple times I've printed/ reset my day and all 0's show on my closing off report. Customer service response time is quick, but they all turn you around in circles having you do the same thing. I've gotten 3 different tickets for the same issues!!! I've shown then pictures and videos of the issue. They all stop responding after a certain time. Ohh!! and of course, one of them even blamed the pandemic!!

Aside from looking good the system… Aside from looking good the system itself is not too great for the following reasons: 1)customers can’t see total unless iPad is flipped over. The small green led screen in front is useless because it shows the shops name, which is already visible every where 2)can’t search for which products are sold through which suppliers. We have over 700 skus and work with 13 suppliers, would be useful to search, let’s say Martignetti, and see which items we carry that go through Martignetti 3)I’m getting both emails and texts for inventory status, there should be an option to go with one or the other

Datio POS let’s me track inventory and… Datio POS let’s me track inventory and I can review store sales reports from my phone at any time. I recommend this POS to anyone looking for a simple to use solution.

There are some elements of the system… Room for Improvement - There are some elements of the system we really like but 1.) software is in need of basic improvements (sales tax, reporting and more) 2.) completely stunned that I couldn't check a customer out because my monthly Datio fee didn't process on my credit card and I was shut down without any notice, also 3.) had to follow up several times before I received a promotional credit.