What a joke! What a joke!! I have no idea why they even have people working there. They can't give you ANY information or help you in the slightest. My mother's passport app was received on Jan 12th. It's been "in process" since then. I called to check on the status and they told me to call back on Feb 27th and they could schedule an appointment for my mother to go into an office to have it expedited. Well, my mother called the passport office today and they still wouldn't help her. The rep told her that there are no available appointments in her area. She can drive to Miami (which is 300 miles away) or she can go to Detroit. WHAT?!? They are advising a 76yr old woman to either drive 300 miles or hop on a plane. This is sickening. My mother is leaving on March 12th and I don't think she will have her passport on time. What a royal waste of time!

Ridiculous Service !!! One of the worst service I ever seen in my life.I applied for a new passport for my new born on Sep 30, 2022 in a nearby post office. Till date (Mar 09, 2023) I have not received the passport. I was raised in a developing nation with huge populations than here, still the passport service for their citizens are very streamline, prompt and well informed. The people who are working in the nation passport center are du**t one, just to read the information available on their website. Instead of these humans, IVRS would do a better job.

Appealing to your Congressmember gets them to do their jobs accordingly. Would give negative star if I could. I got my passport on Tuesday but it took CALLING MY CONGRESSMAN AND MAKING A CASE for it to arrive on time. Called the passport center within the 5 day time period as they force you to do if you’ve already applied. NO APPTS IN THE ENTIRE COUNTRY!!! It’s ridiculous. I feel for those who say they couldn’t get theirs in time. My biggest advice to help: do it early, or, if those fools don’t help- try to get your Congressmember to step in. Within a day of my congressman’s office filing with them, they got it to me. The customer service is horrid. They put you on hold for HOURS and when I ask to be transferred, I either get put on hold for another ridiculous amount of time, or, they HANG UP THE PHONE. The supervisors are useless. Seriously, do this 6 months or a year before if you had the chance, there’s no relying on them. (Paid for expedited service and 1 day shipping). A failure of the federal government and true show of the bureaucratic mess.

Bureaucratic Horror This agency is so bureaucratic that you can't get anything done. I submitted a passport renewal application. They said I didn't submit my old passport card (I never received a card, but did send in the old passport). Now I need to reapply, but that is hard to do at a local office. Total incompetence!

Absolutely atrocious service Absolutely atrocious service. Passport was sent back incorrect twice. Made an appointment at passport office in DC. Waited over an hour after traveling 3 hrs to get there. Was then told to wait another 4 hrs for my passport. The woman next to me was sobbing because of the service she received. It's a disaster and poorly organized with no correct information for the public.