A complete and utter failure. I paid for overnight service of a new passport on Weds 5/7. I prepared and sent them all of the appropriate documents and they had my travel date of 5/11. They guaranteed delivery by Friday 5/9. They issued me a tracking number on 5/9 but Fed Ex never received the package that was supposedly sent. I have been calling all day and there is nobody at the office. I am not sure if my information has been stolen or if this company is just negligent. Either way this service should never be used by anyone, ever. There are many alternatives that provide the same service. I will now miss my flight which I am certain they will not reimburse me for, and likely have to take actions to recover the funds they have charged me for a service that was not provided.

Excellent, Fast, Efficient, Knowledgeable Staff, Hassle-free experience. I was already in a bind as my passport had expired when I thought I had a year left and I was leaving for a trip in short notice. Staff was friendly, explained everything and were pleasant to deal with which was reassuring at a nerve-wracking time.

saved our trip Outstanding service saved our trip to Europe. Marilyn & Bob

AWESOME and Quick! Great staff to work with and I will say, I was in a panic with starting a new job and needing to go to Australia and finding out my passport expired. Jenessa was calm, efficient and made me relax knowing it was going to get done. She kept me informed all the way through the process and I had my passport when she said I would, in fact a day earlier than I expected to receive it. Highly recommend utilizing their service if you are as busy as I am.

Fantastic Service! Not realizing my passport expired, and a terminally ill family member in Europe I needed my passport quickly. Janessa, listened to my situation and aided me in the entire process. From start to finish, the passport came to my house within 5 days. Yes, it will cost you more but you can't put a price-tag on something so important. Thank you for the fantastic service!