I feel like I am their most important customer! I now we do not do volumes of work with Verbatim, sometimes my requests for translations come only as one phase per job. I can imagine how I might be considered a nuisance customer...but I certainly don't get that feeling. All my requests are treated with the same importance and urgency, whether it is a large document or only one sentence that requires translating. I feel spoiled with their prompt turnaround, like I am getting special attention. I certainly appreciate their customer service.

Satisfactory service and reliable delivery We've been using Verbatim for all our translation projects for over 2 years now. The service is always great and the attention from their staff is excellent. If we are given a time frame for completion it is always met, and occasionally finished ahead of time. There was an incident where a Spanish speaking staff member for one of our clients claimed Verbatim's translations were not "correct". We thoroughly reviewed and made our grievances apparent to Verbatim. They were always very attentive and on top on our replies. In the end, it was clear that the end product sent to us from Verbatim was as correct as possible. They will continue to be our only provider for any translation service.

Acceptable translation The work served the purpose of translating several documents in relatively short time. The level of the translation differed based on the language, some translators were better at following directions than others. We would have liked to receive more questions about it. Translators simply take decisions and guess instead of finding out what the wishes of the client are. There were some typos in German and Spanish. Overall, we were hoping for better quality.

Big project, no problems We recently completed a major video project for an educational company. This involved over five hours of completed video and all of which needed to be translated. Verbatim Solutions did our translation work into Spanish and did so without one mistake. Pricing was good and so was the service. I would use them again the next time we need translation work for any of our video projects.

Friendly, smooth & efficient process and staff!! I initially called in for some general information and Joss Moss was very friendly and informative. It took a little time to workout the approval internally, but I turned the project right around to Joe. The team there was able to get it back within the timeframe stated. I would, without hesitation, recommend your organization!