I GIVE ZERO STARS I GIVE ZERO STARS. I would give this company a zero if I could for customer service. I used the service one-time on a trial basis. I missed the email they sent the same day stating following the 7-day trial I would be enrolled in a monthly subscription. I never received another email from them nor have I ever logged back into the account since the first time. I recently realized I've been paying them monthly for seven months, and the subscription price went up during that time without warning or communication. In total I have paid $279.65. When I contacted customer service they attempted to solve the problem by refunding me one month. When I said I appreciated the one-month and would take it but would still be contacting my cc company, Trust Pilot and BBB they told me they would not be able to refund me at all if I chose to pursue other options. They absolutely could, and I feel should, refund me for the six months I never used the service.

Excellent Customer Service … Lea the customer service representative was very polite , helpful and kind. Her attitude made me decide to keep my membership current. Legal Templates is good service.

Very responsive to the customer needs… Very responsive to the customer needs and fixed my problem leaving me very satisfied.

called about cancelling my account in…Customer Service called about cancelling my account in January that was not done. However, Camille the agent was very helpful and explained everything to me and what procedures to follow. She did an excellent job and most of all I could understand her which is a big plus now days with customer service. I'm sure she will be an asset to your company moving forward. Thank you, Charlie Veneros

Very informative and thorough material… Very informative and thorough material on the website. The I for action was direct and to the point so I didn't have to waste time reading a bunch of fluff about why I would be smart to use the free download able form for ny business to protect both my client and myself. Thank you for the info and the free form!! I will be back for more info and forms, I'm certain as I start my new business!