Ordered a clawfoot bathtub and the… Ordered a clawfoot bathtub and the faucet etc. Plumber came out to install and the parts do not fit the hose is too long or faucet too small. Anyway had to call customer service waited 40 mins. I was promised a call back never happened. I had to pay the plumber call out charge and had to delay inspection for my project. Vintage tub is unable to explain why the parts do not fit and only resolution is to return it at my own expense. The customer service has been terrible and the whole experience has just wasted my time. Will not use Vintage tubs again and i do not recommend.

Customer service is 5 stars AND delivery on time product inexpensive and beautiful Customer service is 5 stars ! Vincent is the most charming helpful person and made it so easy to choose a very affordable beautiful tub .... compared with other companies it was a steal . The delivery was on schedule and they called to follow up and sent all tracking info immediately. I would recommend this company to anyone in need of a vintage clawfoot bathtub. Elizabeth NYC

From my phone calls and emails with… From my phone calls and emails with Doris to the delivery from the freight co everything was top notch A+ customer service. Oh and the tub is beautiful. Arrived wrapped like a baby and at 60 pounds we easily carried it inside. It's not installed yet so I can't comment on ease of install but the feet went on easily. I'm so glad I chose Vintage tubs in PA for our bath remodel.

Worst experience! I ordered an entire house worth of plumbing fittings that were supposedly in stock and ready to ship in five business days. I called to confirm this upon placing the order as was assured that everything, with one exception, was in stock and ready to ship. Over a month later, with no sign of the items and many unreturned calls, I cancelled the order. It then took over two weeks to receive a credit on my American Express. Worst experience!

Well built product The shower kit seems to be of high quality and I expect to get many years of service from it. Instructions were sparse, but the work does require plumbing skills, and unless you're an accomplished handyman, customers should hire one. Service was good, I called hoping to buy a shut off valve for the shower riser but there isn't one available. I would shop here again