Canceled at last minute We scheduled our move and arranged things to move on a Friday to reduce costs and was told that a weekday move should be easy to schedule - especially in December - because almost no one moves in December. We signed their quote about 2 weeks before the move date. We were only moving about 1 mile in Henderson, NV. 72 hours before the move (and 48 hours) before they were to start packing us, they canceled. She simply said we overbooked that day. Wow! They asked us if we'd move on Saturday instead. We agreed. The next day they informed us (by text) that they couldn't do that either. They simply do not stand behind their commitments. They are obviously not well organized and are poorly managed to allow this to occur. If they had given us a week or so notice, we would have had time to find another mover. She said their other clients were booked before me, so they knew the date was overbooked (when I signed the quote) but they still didn't tell us until the last minute. I received no recommendations for other companies, no help in solving our problem. Just a text saying sorry and canceling the move. So if you have to move because your lease is up, or you sold your house, and cannot adjust the moving date at the last minute, you should avoid this company.

Moved my elderly parents from Georgia… Moved my elderly parents from Georgia to Florida. They had a driveway with narrow turning access. The rep came out and assured them that a straight truck would be needed due to the nature of the neighborhood and their driveway. They explained that there would not be a problem entering their property with that particular truck. HOWEVER, on the morning of the move, a large tractor trailer showed up. We explained that they told us a straight truck would be sent. We were told they would try to call and get the correct truck. The truck was unavailable. We were then told they would have to send a U-Haul truck and make trips back-and-forth between the incorrect tractor trailer they sent and my parents’ house. We were also told there would be numerous charges added to the bill at that time. My elderly parents were standing in their driveway with all of their belongings packed and ready to go. There was no way to change what was happening. We were also told to call and explain what had happened to the area supervisor. Upon making that phone call, we were told it was not their fault and we would have to pay the extra $1000. Basically, you signed the contract- so pay. It is clearly written on the contract that we have that a straight truck was to be sent, but they continue to badger my father over the extra money and have even threatened him with legal action. It saddens me that a business such as this is allowed to lie and bully its customers. Beware of extra charges, and pack your valuables yourself. Many items were broken in the move. We had used them prior to this, but will not use them in our upcoming move.

Excellent Experience! Awesome experience! Columbus, GA packing crew-Jason; moving crew-Roy, certainly did my military son and family proud 9/21-9/29 move from Columbus to Savannah. Hats off to the professionalism, care and respect shown their belonging and furniture, courtesy shown all of us during the entire experience! Made this ol’military mom proud!

AVOID AT ALL COSTS Where to start, they packed nice glassware (obviously not cheap stuff) inside one another without anything to separate it. Glasses broke. At least one entire box has disappeared that contained over half a dozen cast iron skillets. The fridge, looked like Wolverine tried to take a swipe at it and now the ice maker won't work. The best part, the incompetent thieves they have to deal with the damage, said the ice maker won't stay cold enough because the seal on the freezer part shows wear....they didn't even check a single electronic component. I've moved close to 10 times all over this country and this was by far the worst experience ever. This was the one and only time I'll ever use this garbage company.

If I could give this move NO stars I… If I could give this move NO stars I would. I specifically requested that packing be done by the company and bought full value replacement insurance as well. They left a metal ramp on my grass and burned my yard, they packed a priceless venetian glass piece of art by wrapping it in a bath towel and throwing it in the top of a dish barrel that arrived visibly creased/dented/torn at the destination. They used a good fur coat to pad a box of china. The art they packed arrived in a box that was slashed on the side (as was the backing of the art) and the frame was broken. Multiple pieces of crystal and china were broken. The delivery truck was lost for over a week. The insurance company was a nightmare to deal with and decided they would not reimburse me for most of the items that were broken because I dared to glue the one big piece of the art glass back to the statue. The adjuster was a witch and very passive aggressive. I have moved 50 times and NEVER had an experience like this one.