DO NOT USE you will be taken advantage of and have items stolen or broke DO NOT USE. Used them for a move from Florida to SC last sept multiple items broken , missing, and destroyed. Costumer service was rude and unprofessional. Heard nothing but complaints from the driver down to the crew about boxes being too heavy or taking to much time. They continuously refused to give any copies of paperwork and receipts for payments and charged 3xs more then the quoted cost plus drivers refused to load with out being paid a cash deposit

Do not use this moving company Do not use this moving company! Our move from Florida to Texas started out pretty good but the delivery was a nightmare. They lied repeatedly about the delivery date and the cause of the delays. The final insult was upon arrival in TX, they extorted another $800 before unloading our belongings because their 18 wheeler could not navigate into our new community. They had to rent a Uhaul truck and initially tried to charge us $1600 for it. The owner acted like he was doing us a big favor by reducing it to $800. Use a company you can trust, not this one.

They lied to me about the cost I am not sure who will read this email, but I wanted to relay my pure frustration with how we were treated the day of packing for our move. Jack and his crew showed up and started packing up our house, as you can see we had a quote of a little over $5000. Halfway through the packing, I get a call from Alan who says it’s going to be a little bit more, however, what he did not say was that it would be $10,000 more! I imagined that it would be around $8000 and I would’ve been fine with that, but over 15,000! So I called him and said this was not in our budget, so he gave us a $700 discount . Big whoop! I have been advised to contact a lawyer about this situation, because $15,000 is astronomical for the move, and was not agreed-upon. Even the driver who delivered our furniture in Missouri saw the paperwork, looked at me and said oh my God they charged you over $15,000 for this move? He was absolutely astonished. I should have been informed that the price was going to be $10,000 in addition while I was on that phone call with Alan. The only thing he said to me was that it was going to be a little bit more. A little bit more?! You mean $10,000 more! We feel completely taken advantage of and I would never recommend your company again. I will be posting on as many websites that I can find about what happened, and hopefully this won’t happen to anybody else. I can’t believe that you consciously feel good about what you did to us. My husband is a Marine. Your website talks about Veterans. Is this how you treat your Veterans! He’s disgusted. We are looking for a refund. We would agree to pay $8000 for this move which means we are looking to get back $7000. Please have somebody contact me regarding this, somebody that can actually give me answers and has the authority to do so. I do not want a phone call from Alan. Jack and his crew did a great job packing for us, but even he was surprised at the cost. You guys took full advantage of our situation, and the truck was totally packed by the time I found out the cost. What was I supposed to do? Tell them to take everything off the truck?

MOVE FROM HELL - IF YOU VALUE YOUR POSSESSIONS - FIND ANOTHER MOVING COMPANY I call only speak about my experiences with Infantry Moving Van Lines. If you are thinking of using this company, please do your self a favor, save yourself some heartache and read my entire review. My husband and I have moved several times and never had any major issues. What attracted us to Infantry Van Lines or Infantry Moving Van Lines ( they have the same address ) was the fact they were operated by ex military people. Since our immediate family has over 100 years in the military...I wanted to support this company. I was told they did not hire subcontractors. This was the first thing they told me that was not true. I was quoted a price, sent pics to my agent of the furniture that was to be moved, price was revised slightly upward when I told agent I was adding some items. I want to emphasis that no one ever came to my home to look at anything. Anyway on moving day, the supervisor of the moving crew said "oh no" we cannot do the move for this price. For one thing he said pics were deceptive about the size of my furniture. My response to that is " Why ask for them - if they are deceptive?" Price ended up being almost 3 times the original quote. I did add some items but definitely not 3 times what was on the original quote. One person on the packing crew said I had been "low-balled" and I think this is true. They get you committed to a low ball rate, have everything ready to go on moving day and then hit you with a huge bill.( The driver actually changed the quote on the spot several times) Because of haggling over the rate our move was pushed back a day - we had to stay in a hotel) At this point we did not have verymany options. My husband had to be in Montgomery AL in 2 days to begin kidney cancer treatment. I must give kudos to the packing crew - but not their supervisor. The crew handled our possessions wonderfully. But, this crew was not the crew that unloaded our possessions at our new home - even though I asked for them to be the ones because they took everything apart and would know how to reassemble. The delivery driver hired local young people - some with no experience and (2) of the young ladies were either girlfriends or wives of the (2) young men. One of the young ladies was pregnant. They immediately started asking me about their tips. It was obvious the driver was in a hurry to unload. He was constantly telling the people unloading to hurry up. My antique dining table was broken (the driver actually walked on it and when I brought to his attention that he was walking on the glass table top he ignored me). The grandmother clock, that I paid extra for them to pack, has a broken leg and a big nick. I currently have a dining room chair leaning against it to hold it up. My master bedroom set has many scratches and dings. My dining room Tommy Bahama bakers rack had the leg broken off. The driver called himself fixing it but the whole thing wobbled. He said it was still ok to use just don't put anything heavy on it. These are only a few things that were damaged. Pictures of all of it were sent to management. Now to the fight that occurred between the delivery driver and his unloading team. It was over their pay. They actually stood by my front door, in full view of my new neighbors, yelling and screaming. I wondered which neighbor was actually going to call the police. It went on for quite some time. Needless to say, nothing was actually reassembled on this night. The driver came back the next day with a friend to reassemble our sleep number bed. ( We had to stay at a hotel because we had nothing setup for us on the day of delivery). As for everything else that needed to be reassembled, the vast majority was done by family and their friends. After much thought I can truly say and believe wholeheartedly that this was "THE MOVE FROM HELL".

Do NOT use this company My parents hired this company for a cross-country move. DO NOT use this company. After charging them almost double the agreed-upon amount, most of their items were destroyed. Snacks were eaten, propane tanks were stolen, and 100-year-old family heirlooms were shattered. I would never want this to happen to anyone else. I know there are a lot of positive reviews, but they all seem a little suspicious after seeing reviews that are very similar to what happened to my parents. Also, their website is not up-to-date, the email to file claims is not in service, the phone number to call for claims is not in service, and the general grammar of the website is atrocious.