DO NOT USE you will be taken advantage of and have items stolen or broke DO NOT USE. Used them for a move from Florida to SC last sept multiple items broken , missing, and destroyed. Costumer service was rude and unprofessional. Heard nothing but complaints from the driver down to the crew about boxes being too heavy or taking to much time. They continuously refused to give any copies of paperwork and receipts for payments and charged 3xs more then the quoted cost plus drivers refused to load with out being paid a cash deposit

They lied to me about the cost I am not sure who will read this email, but I wanted to relay my pure frustration with how we were treated the day of packing for our move. Jack and his crew showed up and started packing up our house, as you can see we had a quote of a little over $5000. Halfway through the packing, I get a call from Alan who says it’s going to be a little bit more, however, what he did not say was that it would be $10,000 more! I imagined that it would be around $8000 and I would’ve been fine with that, but over 15,000! So I called him and said this was not in our budget, so he gave us a $700 discount . Big whoop! I have been advised to contact a lawyer about this situation, because $15,000 is astronomical for the move, and was not agreed-upon. Even the driver who delivered our furniture in Missouri saw the paperwork, looked at me and said oh my God they charged you over $15,000 for this move? He was absolutely astonished. I should have been informed that the price was going to be $10,000 in addition while I was on that phone call with Alan. The only thing he said to me was that it was going to be a little bit more. A little bit more?! You mean $10,000 more! We feel completely taken advantage of and I would never recommend your company again. I will be posting on as many websites that I can find about what happened, and hopefully this won’t happen to anybody else. I can’t believe that you consciously feel good about what you did to us. My husband is a Marine. Your website talks about Veterans. Is this how you treat your Veterans! He’s disgusted. We are looking for a refund. We would agree to pay $8000 for this move which means we are looking to get back $7000. Please have somebody contact me regarding this, somebody that can actually give me answers and has the authority to do so. I do not want a phone call from Alan. Jack and his crew did a great job packing for us, but even he was surprised at the cost. You guys took full advantage of our situation, and the truck was totally packed by the time I found out the cost. What was I supposed to do? Tell them to take everything off the truck?

A MOVE FROM HELL!!!! We choose Infantry Van Lines primarily because of all the 5 star reviews. BIG MISTAKE! We moved from Florida to Oklahoma. Robert (our sales rep.) went to realtor.com to see the amount of furniture he had to move. There were detailed pictures and a 360 degree video tour of the house. Robert assured us the move would fit on a 2,000 cubic foot truck with room to spare. The loading crew supervised by Martin were supposed to arrive between 8:00 and 9:00am they showed up 12:27PM with a worker who was sick, running a temperature, vomiting, and obviously had diarrhea, who was also grabbing the handle of the refrigerator, to get water. The crew didn't have water on a hot day. Nor to our understanding, had they eaten. We purchased pizza. I ask Martin to get another helper several times and to keep that sick person away from us and not let him back in the house...except to use the bathroom. Martin replied, something like, oh, I think he was just partying the night before. I told Martin, I didn't want him there in case he had COVID, we and our friend were all older and none of us wanted to be around someone that sick. Martin ignored my request. Finally at 6:14PM someone came and picked up the sick worker. We feel he should have NEVER been brought to a job. . We packed the Kitchen and Garage with U-Haul boxes and boxes from 2 different storage companies. Infantry used very few of their own boxes ( 2 dish packs and a few mirror/glass boxes, some flat perforated cardboard, tape and shrink wrap. We were charged over $1000.00 for “extra packaging”. We were supposed to get a refund for unused boxes - no refund! We used our running car's head lights to shine in the truck for 4 hours. No working dome light! A laborer named Derrick came the next day to help finish loading. We heard Brandt (loader) telling him how to make up a picture/mirror box....Derrick said he didn't work for Infantry Van Lines. Robert said they use only experienced Infantry Van Line employees and NEVER use day laborers like their competitors do. They couldn't fit all items on the truck as promised!! We had to take the items not loaded to a neighbor's garage and friend's house. We were told by Allen before we left Florida he wanted a cashier's check for the balance due at delivery. I went to the bank and got the check. Allen wanted an additional $300.00. This $300.00 was NOT on my contract. I had get another cashier's check. This delayed unloading the truck for about an hour as we had to make two trips to the bank. Felix (driver) and his brother arrived at our house in Oklahoma after driving all night. Felix said he has a bad back with scoliosis and had been off work for two weeks (because of his back issues) prior to getting the call to drive this load to Oklahoma, He told us he was sent to Oklahoma by himself, but didn't want to make the long trip alone, so he asked his brother to ride with him. Felix said, they were half way here when he received a call telling him the load was heavy and he was to unload it. Felix said, later, they had to stop at a weigh station finding out the truck was not properly marked and didn't have proper stamps or something to that effect. (We didn't understand.) Saying the truck was going to be impounded and everything in it. His brother had the money to pay the fine, and they were released. There had been a leak on the truck when they passed through a rain storm around Memphis. Boxes were wet and since the truck's floor had not been swept out when Martin supervised the loading, dirt had stuck on the wet boxes and on the shrink wrap around one of the couches. What a mess to clean up as it fell off the couch wrap in the house. About 1/3 through unloading Felix had discovered there was not a four wheel dolly to use to unload the heavy items. We loaned them two dollies. They had just gotten the sideboard with the marble top in the house and realized it had been packed upside down without packing on the top when Felix's phone rang. ( It was our understanding it was his boss), telling him to get that truck unloaded and get back on the road to Florida, there was another load for him to drive. He seemed very distraught putting his head down on his arm on the bottom of the sideboard. . He said I have been driving all day and night getting here and now they are telling me to get back on the road and drive back to Florida. Our pastor prayed for Felix and got 6 men from our church to help unload the truck it took them until 9:30pm to finish unloading (It was a jumbled up mess). The truck wouldn't start so our pastor cleaned the battery terminals and got it started. The truck has NO working heater and reverse is going out. We feel Felix was set up for failure. The was NO WAY one person could unload the truck!! WE NOW HAVE TO MAKE ANOTHER TRIP TO FLORIDA TO GET THE ITEMS LEFT BEHIND BECAUSE THE TRUCK WASN'T LOADED PROPERLY!! WHAT A RIP OFF!!

WARNING ⚠️ DO NOT USE THIS COMPANY They came and picked up my belongings on January 18th and I was promised they would be delivered on the week of the 22nd. It's now February 1st. I'm shipping some things from my home in Tampa to a place u bought in New York City. I've emailed my point person Todd everyday asking for an update on where my belongings are and when I can expect delivery because I'm going to have to fly to New York to meet the delivery guys. He has not responded to any of my many, many emails. I'm staring to think I've been ripped off and they never intended to deliver it. I think this company is a scam, they steal your belongings and you pay them to do it. I'm calling a lawyer and the better business bureau tomorrow. DO NOT USE THIS COMPANY TO HUAL YOUR TRASH.

This company is by far the worst moving… This company is by far the worst moving there ever is ! Broke things, left trush, stains etc. I do not recommend this company! Do not trust them they are scammers!