They lied to me about the cost I am not sure who will read this email, but I wanted to relay my pure frustration with how we were treated the day of packing for our move. Jack and his crew showed up and started packing up our house, as you can see we had a quote of a little over $5000. Halfway through the packing, I get a call from Alan who says it’s going to be a little bit more, however, what he did not say was that it would be $10,000 more! I imagined that it would be around $8000 and I would’ve been fine with that, but over 15,000! So I called him and said this was not in our budget, so he gave us a $700 discount . Big whoop! I have been advised to contact a lawyer about this situation, because $15,000 is astronomical for the move, and was not agreed-upon. Even the driver who delivered our furniture in Missouri saw the paperwork, looked at me and said oh my God they charged you over $15,000 for this move? He was absolutely astonished. I should have been informed that the price was going to be $10,000 in addition while I was on that phone call with Alan. The only thing he said to me was that it was going to be a little bit more. A little bit more?! You mean $10,000 more! We feel completely taken advantage of and I would never recommend your company again. I will be posting on as many websites that I can find about what happened, and hopefully this won’t happen to anybody else. I can’t believe that you consciously feel good about what you did to us. My husband is a Marine. Your website talks about Veterans. Is this how you treat your Veterans! He’s disgusted. We are looking for a refund. We would agree to pay $8000 for this move which means we are looking to get back $7000. Please have somebody contact me regarding this, somebody that can actually give me answers and has the authority to do so. I do not want a phone call from Alan. Jack and his crew did a great job packing for us, but even he was surprised at the cost. You guys took full advantage of our situation, and the truck was totally packed by the time I found out the cost. What was I supposed to do? Tell them to take everything off the truck?

5 Stars! We chose this company based on the positive reviews and we are glad that we did. The movers worked extremely efficiently, customer service was always available, Our sales representative was extremely professional. If you are moving out of state we HIGHLY recommend using Infantry Van Lines.

MOVE FROM HELL - IF YOU VALUE YOUR POSSESSIONS - FIND ANOTHER MOVING COMPANY I call only speak about my experiences with Infantry Moving Van Lines. If you are thinking of using this company, please do your self a favor, save yourself some heartache and read my entire review. My husband and I have moved several times and never had any major issues. What attracted us to Infantry Van Lines or Infantry Moving Van Lines ( they have the same address ) was the fact they were operated by ex military people. Since our immediate family has over 100 years in the military...I wanted to support this company. I was told they did not hire subcontractors. This was the first thing they told me that was not true. I was quoted a price, sent pics to my agent of the furniture that was to be moved, price was revised slightly upward when I told agent I was adding some items. I want to emphasis that no one ever came to my home to look at anything. Anyway on moving day, the supervisor of the moving crew said "oh no" we cannot do the move for this price. For one thing he said pics were deceptive about the size of my furniture. My response to that is " Why ask for them - if they are deceptive?" Price ended up being almost 3 times the original quote. I did add some items but definitely not 3 times what was on the original quote. One person on the packing crew said I had been "low-balled" and I think this is true. They get you committed to a low ball rate, have everything ready to go on moving day and then hit you with a huge bill.( The driver actually changed the quote on the spot several times) Because of haggling over the rate our move was pushed back a day - we had to stay in a hotel) At this point we did not have verymany options. My husband had to be in Montgomery AL in 2 days to begin kidney cancer treatment. I must give kudos to the packing crew - but not their supervisor. The crew handled our possessions wonderfully. But, this crew was not the crew that unloaded our possessions at our new home - even though I asked for them to be the ones because they took everything apart and would know how to reassemble. The delivery driver hired local young people - some with no experience and (2) of the young ladies were either girlfriends or wives of the (2) young men. One of the young ladies was pregnant. They immediately started asking me about their tips. It was obvious the driver was in a hurry to unload. He was constantly telling the people unloading to hurry up. My antique dining table was broken (the driver actually walked on it and when I brought to his attention that he was walking on the glass table top he ignored me). The grandmother clock, that I paid extra for them to pack, has a broken leg and a big nick. I currently have a dining room chair leaning against it to hold it up. My master bedroom set has many scratches and dings. My dining room Tommy Bahama bakers rack had the leg broken off. The driver called himself fixing it but the whole thing wobbled. He said it was still ok to use just don't put anything heavy on it. These are only a few things that were damaged. Pictures of all of it were sent to management. Now to the fight that occurred between the delivery driver and his unloading team. It was over their pay. They actually stood by my front door, in full view of my new neighbors, yelling and screaming. I wondered which neighbor was actually going to call the police. It went on for quite some time. Needless to say, nothing was actually reassembled on this night. The driver came back the next day with a friend to reassemble our sleep number bed. ( We had to stay at a hotel because we had nothing setup for us on the day of delivery). As for everything else that needed to be reassembled, the vast majority was done by family and their friends. After much thought I can truly say and believe wholeheartedly that this was "THE MOVE FROM HELL".

This company is by far the worst moving… This company is by far the worst moving there ever is ! Broke things, left trush, stains etc. I do not recommend this company! Do not trust them they are scammers!

Liars! Liars!! DO NOT WASTE YOUR TIME! I relocated from Florida to Missouri. I spoke to different moving companies and Infantry Van Lines LLC seemed forthcoming over the phone. Robert is lying salesman, he provided me with a quote that was inaccurate and it increased to over 1200.00 after picking up my items. I tried to call him multiple times, informing them that I removed some items and I wanted to count the total boxes so I wouldn’t be surprised at the moves. He was lazy and didn’t want to do a revision. The movers arrived a day later and not the scheduled date. One guy arrived and thought he could move everything then he called for help. Robert informed us that their company has professional movers which is inaccurate. They contact people who are looking to make quick money. On the day of the first move in date , the information wasn’t explained to be properly so I had to call Robert and he didn’t answer. I called the manager who wasn’t available then lo and behold I called the mover , he. Contacted Alan who is the manager that’s when he called back. I explained to him that their communication is poor and they are unprofessional if they explain the information properly, we wouldn’t have this issue. He explained the information so again . I am waiting for my items. I reached out to him on Tuesday, September 7th, he stated the some moving company is loading the truck now. Which was a lie. He told me they’d be delivering the item on Saturday . On Thursday, September 9th, another person called me. He is from a moving company who picked up the items from Florida , which Robert lied about in the beginning. He called and said they are loading the truck , which Alan lied about on Tuesday. The mover informed that he’s driving an 18 wheeler and he’d like to know if it will fit in my complex. Again I’m confused because this wasn’t explained. I told no that his truck wouldn’t fit. I sent him a video and he said it would be an additional 150.00 -200.00. I politely informed him that I am not paying that. I called Robert and Alan who of course weren’t available. I spoke to another mover by the name of Jack, he said to wait until the mover arrives and go from there. He informed the mover that if there is a walk up 75 feet are free. I didn’t understand why the mover didn’t look at the contract, this was all a scam and a way to get more money. On the day of the drop off date, it was a debacle. The mover arrived , he has his own company and he posted an add on Craigslist to get two Mover’s to help him unload my items. Keep in mind these were supposed to be professional Mover’s. When the guy arrived, he pulled his truck as close as possible. When before he said he had to walk from the street. Berman- the mover said this is your balance and I need an additional 150.00 for the walk up. I said I’m not paying 150.00 because that’s not 150 feet. The other two Mover’s are looking at me. One of the guys started it’s always trouble with these out of state Mover’s charging extra. I said, not today. I made the get his measuring tape to count the exact about of feet because he was trying to get over. He measured 82 feet and stopped. I wasn’t near him so I walked closer to him and I told his that’s only 82 feet. I told him he’s a liar and he cannot be trusted. I told him to measure it from the end of the truck and go all the way out to the 100 feet then measure to the door. Finally, we got the correct feet and I said him 75.00 not double the amount he lied about. Now the next step, I have a flight of stairs I informed him that a flight of stairs are covered. He tried to tell me the first 10 steps are free. I said call the manager because I’m not giving you anymore money . The manager confirmed I was correct. I told the head mover to not say anything else to me because he isn’t a man of integrity. As they are moving my items in the house, the boxes were torn from being tossed around items were falling out of them, my computer desk was missing pieces and it was ripped apart, my mirror was broken, my dresser was leaning and pieces were falling apart, plates , cups and dishes were broke. My desk couldn’t be repaired because of how it was disassembled. I tried contacting the company Saturday of the move. I sent pictures and etc. there was no response. I contacted them Monday, September 11th and sent more pictures of the boxes and items broken no response. After all of this , if I would have checked these reviews. I would have NEVER USED THIS COMPANY! They should be shut down. This company is not accredited by the BBB and they are liars -crooks. Save yourself the time. Moving is already stressful. Pay more and use a better company. Never again!