Terrible Company/Bad Communication with their employees, bad customer service/ no help THEY rescheduled 3 times for pickup date, they also were supposed to pack the kitchen stuff for us since it’s more delicate and was a part of the service initially agreed, but seemed the movers weren’t aware(the office never told them) anyways we paid the pickup charge online through a link the movers sent… after they left we discovered many thing left in kitchen cabinets that we now have to throw out since we can’t take them across the country with us….. Now to delivery, we had a temporary address for the delivery in Las Vegas since we didn’t have a place yet, but a month ago we got a place/new address for delivery and let the office know to change in their system, WEEKS AGO still in the same city, today they delivered to wrong address because again the office/company sucks at communicating, the driver called us and we gave the driver the correct address. They said forms of payment cash or Zelle, no link this time(weird but okay) so my husband and I sent the money in 2 parts since from experience we know Zelle has a cap on large amounts, both transactions went through and my husband’s said it would be available for them within 1-3 days. WITH CONFIRMATION NUMBER AND ALL, the movers got the notification as well, but the company rejected that form of payment and basically said “send the money again, we don’t have it” no we contacted both Zelle and my husbands bank directly and they both said they couldn’t cancel to send another amount since the money WAS ALREADY SENT TO THEM, it will just clear fully within 1-3 days but we have no access to that money anymore since it’s already sent to them. We called one source to let them know and they did not care at all. They said the only option was to hold our stuff and charge another 600!!! So ultimately we HAD to send our payment double!!!!! Just to get our stuff delivered. I just hope we get the first payment back (the one that’s 1-3days) and we’re handling all of this over the phone across the country, OneSource is a terrible, stressful, unprofessional company to work with. And I better get my money back

They made the move seamless! They made the move seamless!! Worth every penny!! I highly recommend and the One Step Lines LLC Team!!

STOLE MY DEPOSIT!! STOLE MY DEPOSIT!!! DO NOT BOOK!!!! Customer service will fraud you into holding a move and won't refund your deposit! DO NOT USE THESE SCAMMERS!

They will cheat you once you sign I moved with One Source in December of 2023. Intially the person who helped me was very nice, and walked me through everything - which gave me confidence to go with this company. When one of their team called me a week before the move to verify what I was shipping, they told me I would be charged 90% of the total move price to add on only about 20% more items to the total. So if my total move was $4000 and I had to add some items on at the end increasing my total truck used space by 20%, they wanted to charge me an additional $3600 to do so, - even though I was told my square foot cost would stay the same as when I put my deposit down. After I questioned this - they told me "well if you don't want to pay it you can just it behind." Which is thinly veiled threat. Additionally I was charged $700 dollars to shuttle my stuff because the roads to my place could not take a tractor trailer - even though the contract said it would be no more than $500. These people are scum, cheats, and they pray on people once they sign the line. They will talk nice to get you to commit. From there - criminals.

DO NOT TRUST THIS COMPANY!!! THEY WILL LIE AND SCAM YOU!!!! If I could give less than 1 star I would. I moved 1/25 from California to Kansas and was set with a better well know company when I received a call from Brendan C at One Source Van Lines. He told me he could beat the price given by the other company due to a cancellation headed there anyway. We also discussed my amount of things to move and he encouraged I bring more due to it being a small move. I also spoke about needing my things by 1/25 if possible. He said that was no issue. He said his team would be handling the pick up and that they were not a broker. ALL OF THIS WAS A LIE!!! When the movers came to pick up my stuff it was a different company. They stated the price would be 2x the original price because of the stuff I had. When I had been very clear about all my things. After picking up our stuff I tried talking to one source. I could not speak to Brendan again. Holly explained it was more because I had an extra box spring than they thought. When I asked for their US Dot number suddenly she couldn't answer anymore. I later found out my stuff would not arrive until 2 weeks after the date we had spoke about. They didn't even ship my things until the 25th. I am not one to leave reviews but, this was by far the worst experience I have ever had with a company. They lie and steal from their vulnerable customers who are already dealing with the stress of moving. I wish their were more reviews for this company to know to stay away and that is why I am leaving this. DO NOT TRUST THIS COMPANY!!! THEY WILL LIE AND SCAM YOU!!!!