Awful Communication, Slow moving time My entire move with this company has been nothing short of a nightmare. The moving carrier which they assigned for my move has been extremely rude, unprofessional, and has not met any delivery date that they have told me in the 3+ weeks they have had my stuff. I still have no clear answer on when I will be receiving my belongings, where my belongings are, or why I have not received them on any of the dates I had been given. The company that brokers coordinate for the move I believe is a reflection of United Movers and Storage, and unfortunately this has been the worst moving experience I have ever had. There are also a lot of hidden and pop-up fees, such as a $450 "shuttle" fee because they claimed they could not fit the moving truck into my previous apartment's streets. I have had to initiate every single point of communication with the moving company and they do not answer emails, or voicemails. I now have lawyers involved as we are nearing the date where it would be considered breach of contract. Please stay away if you do not want your move to be more stressful than it needs to be, and if you want your belongings in a reasonable time.

Not a Mover - A Broker | No Support for Damages and Delays Unfortunately, my experience with United does not resemble the other reviews. Only the sales pitch was delivered perfectly. 1) Took 54 Days to move from Salt Lake to Cincinnati. 2) Items not picked up in Salt Lake for 6 weeks after pickup from my home. 3) Items on "shared truck" not marked by customer, resulting in missing items. (The movers delivering my items were not provided any list and the first item off the truck was not mine). Missing items included key parts for bed, making bed unusable upon delivery. 4) Items not protected on truck with blankets resulting in significant damage to bedroom and dining room furniture. 5) When damage reported to United, they "passed the buck" to the third-party service provider they contracted for my move. They have taken no customer service measures other than refer me to a third-party I did not select for the move. **** This is a broker, not a mover. Don't pay a premium for poor service or accountability if damage occurs. They contract with third-party providers, so go with a company that owns-the-trucks and can support any issues that occur. *******

I couldn't be happier with my choice of… I couldn't be happier with my choice of United Movers for my 5,000+ sq. ft., 3-story house move from Kentucky to Palm Beach. From the start, Michael was incredibly responsive to all of my questions and concerns. The move was challenging due to the location of our house in Kentucky not being easily accessible for a semi-truck, but United Movers came up with a creative solution by renting a local truck to transport our belongings to a truck stop, then reloading them onto the semi. The team of movers, Jose, Jonathan, and Manny, were exceptional. They took great care with my belongings and were constantly communicating with me throughout the process. They were also incredibly accommodating and accommodating to any special requests I had. United Movers also accommodated my need to pack one weekend and hold everything until the next weekend due to the closing dates of my houses, and they scheduled the same team to unpack me, which was a huge relief. The team of Jose, Manny and Jonathan did an amazing job unpacking everything. They didn't rush to just get done and go home, they actually cared and were concerned about my things. I even have very fine European crystal that I have broken before just from hand washing them, but NOT ONE OF THEM were broken during the move. I was also impressed that I didn't need the additional insurance I purchased with the team of United Movers. They were truly amazing! I will recommend and only use United Movers in the future. I don't know what you pay this team, but whatever it is, it's not enough! They are great ambassadors for your company!

These Guys Are Criminals This company is nothing more than a crook. I wish I had seen these reviews before depositing $1,100 on July 26th 2023. My contract called for a pickup on the 3rd or 4th. On the 4th, I called to find out status, they called back and said driver to arrive on the 5th. Then the 6th... After leaving multiple messages to customer support, sales, logistics etc I kept getting delayed. Finally I made commitment to cancel yet no one called back. Consumers beware of this company. They are frauds. They said they were a moving company- they lied. I found out that California Consumer Affairs cannot do anything because these frauds are brokers from Florida. I've since filed a complaint with BBB, Consumer Affairs and my Bank for Fraud and Non Performance. Do not make the same mistake like me and others who have filed a complaint. RUN from these POS!