Although they were late due to traffic Although they were late due to traffic, they let us know, which we appreciated. Once here they moved the item quickly and carefully.

No Ethics, No moral, ridiculous. This company is totally liar and screwed us up. Didn't show up at 10AM as they promised but showed up at 12:50am, with a u-haul with nothing inside, no boxes, no blankets... nothing and wanted to move my glasses and art collections. Then throwed me a piece of paper said I cancelled contract. When I left next morning, I called them and they offered they would come back to do the right job but I told them I had left as I planned. They declined to refund for me declined their job offer. Ridiculous!

This company gave me a quote for moving… Value Added Moving gave me a quote for moving the contents of a 10x30 storage unit. The quote was $2,145.00. I explained that the storage unit was pretty full but that I couldn't provide details of the contents since I had put them in storage over 10 years ago. I spoke with 2 different people at Value Added Moving over the course of about 2 weeks and they assured me they would be able to move my belongings from Colorado to Florida for the quote they provided. I had saved just enough money to pay for the quote they provided and fly out to Colorado. My goal was to get rid of some things that I didn't want to pay to move. I hired a very nice local helper to assist me in pulling everything out of the unit to see what I actually had stored there. I also paid a junk company $600.00 to dispose of furniture and other items so there would be less for the moving company to take. I received a call from the someone from Value Added Moving while I was going through the boxes at the storage unit. I explained that even though I was getting rid of many items the storage unit was still about 2/3 full. He assured me that they would have plenty of room on the truck. I flew back home that night and then two days later the moving driver arrived at the storage unit. He said it would cost me a total of $9,356.02 for him to take all of my things. I told him that was over $7,000.00 more than the original quote that I was provided by the company. I explained that I didn't have enough money to pay an additional $7,000.00. He said he wasn't going to take my things and he left. I called the original contact person I spoke with at Value Added Moving (Erik) and he suggested I send a detailed email to the general customer service email address requesting my deposit back. I followed his advice and sent an email explaining what happened. I received a reply from "Customer Service" stating they would refund my deposit within 72 hours. After a week I still hadn't receive the refund of my deposit and I called them again. The person I spoke with (someone I hadn't spoken with before) said I would not get a refund because the driver went to the unit - even though he didn't do anything! I explained that they knew this information and still emailed me that I would get my deposit back. The man I was speaking with just said that I would not get a refund and hung up. I have written to the Attorney General in the state of Florida (where this company's headquarters are located) and filed a complaint and am waiting for a reply. This company is obviously uses this technique to get deposits that they have no intention on returning using the same logic. It's easy to provide a lowball quote, send the driver who then quotes a much higher amount. Then you have a choice to pay the higher amount or lose your deposit. Either way it's a win-win for Value Added Moving and a loss for you! THEY ARE NOT TO BE TRUSTED! Do not use VALUE ADDED MOVING!!!

I used Value moving from NY to Fla I used Value moving from NY to Fla. overcharged for items that werent on the truck l, took 2 weeks to get it here, they used another company to get from one place to another. A lot of my glassware was broken & wanted to give me 60 cents per pound. Tried disputing overcharging nothing happened. Get another moving company this one is horrible

Price Doubled, Terrible Packing I wanted to write this review because I seem to have had the same experience as other 1 star reviewers. Short version, DO NOT use this company, they are just a brokerage that says a bunch of nice pleasant sounding things and then gives the job to some random moving company that does not follow through on the promises. You pay extra and don't even know who is moving your stuff. They don't care about you once the deposit is in. I was quoted ~$3,500 and the end total was ~$7,500. For anyone who wants the long version... I called around and Value Added gave me the best price. They won me over with promises like, "PROFESSIONAL MOVERS that are not day laborers so they know what they are going." We did a walkthrough of my home over the phone (DO NOT DO THIS) and I answered every question properly about what I was needing to move. Turns out, just like others have mentioned, the person from Value Added's estimation was HALF the size of what we needed. So, once the movers showed up (2 days late) they literally doubled the price. I ran a rough estimation of cost and space, and apparently I was "hiding" 12 COUCHES worth of items that they did not account for. Insane how off it was. Countless things increased in price once the actual movers got into the picture. And these were definitely NOT PROFESSIONAL MOVERS. Upon arrival, plenty of fragile items not wrapped or literally just dumped into boxes. PS4 no wrapping, cords still plugged in, on bottom of box with a rusty metal item. The main man who arrived didn't even know some of the people who were unloading the truck. He was asking people walking around my neighborhood if they were the people supposed to help him. I called Value Added to try and understand how this all happened. The person was pleasant to talk with but was by no means sympathetic to anything. You are better off just selecting the movers directly. Instead of being passed to three different people/companies with terrible communication all around.