The movers were professional The movers were professional, courteous, friendly, and they were always on time. Everything was packed carefully and in a timely manner and it all arrived in the same condition as before the move. Great service. My items were safely loaded and delivered to my house and put exactly where I wanted.

Value Added Moving resold job to a local company that was an utter disaster to work with (held my stuff for 2 months) TL;DR: Value Added Moving is a third-party entity, a broker, that will resell your job to a local moving company with little transparency and vetting. Local moving company was an utter disaster, held my stuff for 2 months, kept on breaking promises, hard to communicate with, and refused to deliver the last leg into NYC, forcing me to hire and pay for another company. I called Value Added Moving early June 2021 to hire them for a long-distance move from California to NYC. The person on the phone was nice and took a rough inventory of all the things I had. They assured me that the quoted price will cover everything and that their movers will do everything from packing, long-distance moving, moving into the apartment and unpacking. My move-in date was early July, so there was a 1-month heads up. I paid the deposit (about 24% of total quote). On move out day, two guys arrived in a rented U-Haul. After some talking, I figured that they are a local moving company (Ciao Bella of Irvine, CA). The original deposit I paid goes to Value Added Moving, but they take the rest. They explained to me a slightly different/higher quote and noted that they cannot deliver into Manhattan, NY unless I pay them an additional $400 “shuttle fee”. I called Value Added Moving but they told me that this shouldn’t happen, but that I need to deal with the local company directly. In the end, I accepted their offer, which was a huge mistake. 3 weeks later, when the move-in approached, I called Ciao Bella and to my horror found out that my stuff still hasn’t left California. The owner of Ciao Bella claimed that I was not ready in NYC to pick up. I asked them to deliver ASAP, and the owner kept on promising that he has a “truck leaving to NY next week”. Unfortunately he kept on saying this for the next ~4 weeks. It was dehumanizing; communication was terrible (he didn’t call back or reply to my texts). At one point, I was afraid I was scammed. I called Value Added Moving again who felt bad for the situation, but basically said that it’s out of their hands, and that I need to work with the local company directly. Come early August 2021, the stuff finally arrived on the east coast. However, the owner refused to deliver the stuff into Manhattan, even with the $400 fee he originally quoted. Plus, his company cannot provide a certificate of insurance that our building requires. To make a long story short, I had to hire another local moving company to come pick up all my stuff from a Penske truck parked in a parking lot in New Jersey. This was shady and super stressful. In the end, one of my boxes disappeared, some parts of my bed frame was not delivered, and I was delivered an extra TV (I don’t own a TV) and some extra chairs and table that don’t belong to me (I returned them both in a separate trip back to New Jersey). I don’t recommend people go through a reseller like Value Added Moving. They apparently don’t vet their local companies well enough, nor do you have any transparency or accountability.

These guys were excellent These guys were excellent! They were quick, efficient and safe moving our belongings into a third-floor apartment,and they were professional and kind. I booked about a week out and they even checked in with us the day before our arrival to follow up with us on an ETA to make sure they could meet us when we were ready (and sure enough they did!).

Read the negative reviews Read the negative reviews. They are the only real ones! Everything about this scam broker is corrupt. Have co reacted AG office here and pursuing a law suit as they are cons.

This company gave me a quote for moving… Value Added Moving gave me a quote for moving the contents of a 10x30 storage unit. The quote was $2,145.00. I explained that the storage unit was pretty full but that I couldn't provide details of the contents since I had put them in storage over 10 years ago. I spoke with 2 different people at Value Added Moving over the course of about 2 weeks and they assured me they would be able to move my belongings from Colorado to Florida for the quote they provided. I had saved just enough money to pay for the quote they provided and fly out to Colorado. My goal was to get rid of some things that I didn't want to pay to move. I hired a very nice local helper to assist me in pulling everything out of the unit to see what I actually had stored there. I also paid a junk company $600.00 to dispose of furniture and other items so there would be less for the moving company to take. I received a call from the someone from Value Added Moving while I was going through the boxes at the storage unit. I explained that even though I was getting rid of many items the storage unit was still about 2/3 full. He assured me that they would have plenty of room on the truck. I flew back home that night and then two days later the moving driver arrived at the storage unit. He said it would cost me a total of $9,356.02 for him to take all of my things. I told him that was over $7,000.00 more than the original quote that I was provided by the company. I explained that I didn't have enough money to pay an additional $7,000.00. He said he wasn't going to take my things and he left. I called the original contact person I spoke with at Value Added Moving (Erik) and he suggested I send a detailed email to the general customer service email address requesting my deposit back. I followed his advice and sent an email explaining what happened. I received a reply from "Customer Service" stating they would refund my deposit within 72 hours. After a week I still hadn't receive the refund of my deposit and I called them again. The person I spoke with (someone I hadn't spoken with before) said I would not get a refund because the driver went to the unit - even though he didn't do anything! I explained that they knew this information and still emailed me that I would get my deposit back. The man I was speaking with just said that I would not get a refund and hung up. I have written to the Attorney General in the state of Florida (where this company's headquarters are located) and filed a complaint and am waiting for a reply. This company is obviously uses this technique to get deposits that they have no intention on returning using the same logic. It's easy to provide a lowball quote, send the driver who then quotes a much higher amount. Then you have a choice to pay the higher amount or lose your deposit. Either way it's a win-win for Value Added Moving and a loss for you! THEY ARE NOT TO BE TRUSTED! Do not use VALUE ADDED MOVING!!!