Pete Almeida
GBHappy with everything Last month I moved from Los Angeles to Miami for a job offer paying more than my previous job. This was the first time I actually researched moving companies myself. Some of the people I spoke with were just plain rude and bashed other companies claiming their's was the end all be all. I ended up going with Keystone because they actually showed me who they were. The movers were really friendly and worked diligently to get things loaded because I was closing on the my property in LA by the end of the day. Nothing was damaged and they stuck with their original price despite other companies telling me they would price gouge me. I'll be using them again in the near future for a possible move.
No Follow Up
GB7/15/20 Pickup MD to TX move MD to TX Move - All my belongings finally arrived on 8/15 & 8/21/20 with minimal damages. To my surprise! the owner of Keystone reached out to me through a conference call with the third-party moving company to rectify my relocation drama. His action is evidence he has intrigue. We settled on a compromise and I am greatly satisfied with the compensation. However, if you want 5-Star ratings, partner with 5-Star moving companies and hire 5-Star employees like Christina. From day 1, she provided me with accurate details and followed-up, but she can’t do EVERYTHING solo. So when you use this company, ask for her so paperwork can be done correctly. 7/15/20 Pickup MD to TX move 8/2/20 No furniture, its been 7days NO REPLY/CONTACT from Keystone, and no return emails. We agreed to 7/28/20 delivery date - no show or communication. MIA day of move. 3rd party moving company arrived a day late after calling ahead to be there. Moving company box truck had no company name on sides of truck just plain white box with a name on front top. 2 movers kept removing mask inside my home. What could I do day of move?. Keystone contact me 4 days after Pickup with concern, yet no follow up. They got me for $400 + $140 + $1100 and all my personal belongings. A COSTLY MISTAKE!!!!!
james young
GBafter reading reviews i see most all…broken promises after reading reviews i see most all are like mine,lost money,broken promises,from the owner himself.i dont no how a company can be allowed to do this to innocent people in need of help. after contacting BBBthe owner told me he would refund half my deposit three different times on the phone and of course he did not! totally what the american people do not repersent!! SAD!!
Gretchen Childress
BDMickey and team were extra careful with… Mickey and team were extra careful with all my furniture and boxes. And completed the job in a timely manner with no mishaps. I would definitely use them again and highly recommended them. Very professional company.
Ben C
GBHorrible company to work with Horrible company to work with. They were 4 days late on picking up our house, causing us fees. They have now had our stuff for 2 months with no sign of delivery. They give zero updates, the owner “Christina” has yelled and swore and me and my wife, not very professional. They have all of my sons documents so he cant even be enrolled into school, he’s 7, and cant go to school. Not only that but they dont even follow how they say their company is going to pack larger items, my 2 motorcycles should have been packed into crates, nope, I’m sure they will be dented and scratched when I get them back. When confronted about their poor communication skills they claim their responses to reviews on other sites count as communication. Whatever