Horrific removal from U.S.A. to U.K. International Van Lines and Eurogroup International Movers Ltd. It was a horrific experience from start to finish. My furniture & all my worldly goods were in a storage 20'x10'x 8'. I chose International Van Lines. Included in the quote was an upright piano which was to be taken up to the 1st floor of my home. Once they had my deposit I could not get hold of anyone at their premises. It was very stressful. I started getting information from different people. They passed me round from person to person. As soon as they picked up my furniture they started adding on more money to the tune of $660. They held my stuff to ransom until they got more money. Then, when it arrived at the U.K. port of London it was taken over by Eurogroup International Movers Ltd. They took me for another £704 before they would release the shipment to be delivered. They did not substantiate any of those charges. I had no proof whatsoever. When my furniture eventually arrived the crew refused to take the piano up to the 1st floor. It is still sitting in my downstairs front room today. I paid for it to be taken to the 1st floor. One of the crew said that if he had known that a piano was to be moved he would not have come to work that day. Charming! Do not be taken in by International Van Lines or Eurogroup International Movers Ltd. They will say anything to syphon more money out of you and not complete the job. The stress nearly killed me.

Much more manageable with their help My International took a stressful complicated move and turned it into something much more manageable for us. We relocated back to Paris to be closer to family after our daughter was born. The team walked us through the custom process which we hadn't dealt with for many years and a lot new rules had been put in place since then. We couldn't have done it without them. They never pushed us to use their service or lied to us about any pricing. Very relaxed upfront honest business. Feel very good about the money spent with them. Every box arrived undamaged and some of our artwork was custom crated to ensure it would remain in great shape for the whole trip. It all turned just how we had hoped. We left things that we didn't want behind in their storage facility for our friends to pick up. The storage was complimentary.

Very Thorough This was my first international move and when they mentioned that I was to pay it upfront and would not get charged again, I was apprehensive about it. But after some time calling and comparing, I realized this was the norm for international moving. I had tons of questions and answers for all of them. Whole staff was very patient with me and understood why I was so nervous. Everything arrived in British Columbia within the promised dates we were given. It took just over 3 weeks. No damage of any kind and the movers were nice enough to open the fragile boxes to prove to us that nothing was damaged.

They even made up for a minor mistake It was surprising how calm and organized everyone stayed during the move. I felt like there were so many details to our move. It was giving me a headache just thinking about it. Anyway the move to Toronto from Austin went pretty smooth. The only issue we ran into was the arrival time was set back a day from what they originally told us. They made up for it by helping us unpack and organize which was a no extra cost. They didn't unpack everything because we didn't yet know how we wanted it all arranged but they took care of all boxes for the kitchen and moved furniture around until we were happy with the set up. That for sure ended things on a good note.

Expensive But High-Quality Service Overall, I give My International Movers top marks. The only reason I don't give them five stars is that we had a disagreement about the total volume of my shipment (boxes only - no furniture) from England to the US, and I believe I paid too much for the relatively small size of my shipment. But I have accepted their explanation (reluctantly) and have nothing but praise for all other parts of my experience dealing with them. My primary contact, V., was terrific in terms of guiding me through what needed to be done and responding to all my questions and concerns. Communication was top-notch; I always knew the status of my shipment. It was also handled very well: nothing was broken in transit. The men who picked up the shipment in England and those who delivered it in the US were quick, efficient, and courteous. So while it was an expensive shipment, it was worth it for the level and quality of the service I received.