Excitement turns to disappointment. Was very pleased with how the shelving looked when i opened the box. Everything was going ok until I opened the second shelf, and the parts bag was missing. Sent in a request on the website and was asked to send a photo of the parts bag that was missing. Now I told them I had already mounted both units and disposed of the shipping materials. They wrote back and were condescending about how can the screws be missing if I mounted both units? Ironically one of the screws bent while trying to install so I used my own heavy duty deck screws. I don't mind an inquiry as to recheck boxes or look for production stickers (which neither of my shelves had) but questioning customers for your lack of quality control is not acceptable. I am still missing the light unit, screws (which i dont need now) and of course the one magnet (how do you advertise a unit to hold two pistols or a SBR and only send one magnet?) to my second shelf. I sent in photos of the screws I used and the inside of the units as requested in an additional email. Lets see if you guys will really stand behind your products or continue to give me the run around.

Beautiful mirror and incredible work… Beautiful mirror and incredible work and detail put into this hideaway. Much appreciated and sincerely appreciate the customer service and support. So many bells and whistles. Thank you

poor customer service Poor customer service. Missing magnet for the shelf and you would think it was gold. Had to take a picture of the box, then they sent an e-mail asking if I was sure it wasn't in the box. Also the directions for installation was very bad and the only help was by youtube users who posted info about installation. Overall pick a different company.

First Order of Many!! First order through Tactical Traps. The unit arrived broken and the customer service team sent a replacement unit. It shipped fast and the new unit works as advertised, looks great on my wall, and gets loads of complements. I'll be ordering again in the near future. Thank you!

I love my Tactical Traps! I have my 4th Tactical Traps unit on order, each one different for my various needs around my home. They keep coming up with just what I need. Their customer service is very accommodating, they even did the top of my table in the natural wood color with a clear coat, to match my nearby furniture. My 3 kids each have at least 1 Tactical Traps unit in their homes, too! Keep up the good work Tactical Traps!