Great experience on a new construction project. I called CPS for some emergency fire watch and security help on my new construction project. My project is phased out and has tenants living in some of the buildings so security was a major concern. The security guards give very descriptive reports and are very punctual when it comes to time. I have been very please with my experience with CPS.

They sent me a security guard when no one else would. I needed a security guard to handle an unusual, one-off situation (terminating a live-in employee who had anger management issues). I called several agencies, but no one even called me back, except CPS. CPS sent me a guard when I needed one on short notice. He arrived on time, and the price was reasonable. I will definitely call CPS if I ever need a security guard again.

CPS Security Overall CPS does a very good job. There are two opportunities that come to mind that could use some improvement. First is being a little more careful about regulating who is allowed into the facility and second, making sure the guard post is supplied with shift logs and incident report documents.

Unreliable at best I currently work with CPS and have had communication problems with them for a while. The sales manager assigned to our account, Terry, never answers his phone nor messages. When trying to contact the local dispatch and local branch manager, I am told by a receptionist that they will get back to me and calls are never returned. In the last 4 months I have had to train 4 new guards, As I have had to have 4 removed from my site for multiple reasons, including playing on company equipment, driving at a high rate of speed and burning out in my truck yard, and allowing 3 security breaches in 48 hours, resulting in product loss to our company. The only reason I am still with them is one of our guards who is level headed and can make decisions to protect the facility, and knows when to call for help from my team.

Professional VERY Professional phone service which is non-existent from 3 other services that I called. Would use again.