Robert
GBSeamless service, good response times Upgraded system, convenient timing and professional installation
Chris
GBThey give me peace of mind, especially when traveling out of town. I like having the relative peace of mind that our house is secure while we are home and especially while traveling away from home. The installer was great and all phone contacts with Allied Fire & Security have been professional. I have no experience with other security companies, but when our alarm has gone off by accidental activation the phone response time by Allied Fire & Security (to verify if alarm is perhaps false) seems a bit slow at times. The verification calls seem to come at about 1-2 minutes (usually closer to 1 minute) after the alarm is activated, which seems slow to me (I shut it off within 10-15 seconds of activation and wait for their phone call). I guess I would expect about 20-40 seconds to be more appropriate. We have only had one "false" alarm while away from home, in which they sent out the Sheriff's Department. No one could explain why it activated, but everything was intact upon our return. Overall, I am satisfied and would recommend a home alarm with monitoring for anyone looking for that extra security feature. I also recommend enhancing or reinforcing your door locks.
Steve
GBStand out company Good product and well priced, Local company with a long history in the area, well trusted.
Imprezzio
GBCustomer service and communication issues Although the equipment seems to be working just fine, I have had trouble getting tasks done with the customer service team. They have not changed my account information on several occasions and have caused issues on weekends due to not changing my account info which lead to my company spending money. Have had some issues with rude customer service reps and do not enjoy dealing with their support team. The only reason this is a satisfactory review is because it is a do-it-yourself system and at least I am able to use the product for its intentions.
Emily
GBThe people who are in charge of sales … The people who are in charge of sales are really good, it appears that they try to be honest about what they can and can't do. The installation people were really good as well. I asked questions and they worked with me on what could be done with what I wanted. The people in the billing department need a lot of work on communication which includes listening!!! I also did not appreciate the snarky tone they have when I ask questions if I don't understand something. Then it seems that they put you on hold for a really long time if they disagree with you!!!! They messed up how I wanted this billed out. Something happened between the installation guy filling out paperwork that I signed that didn't get to the billing people. I averaged my experience, I would have given billing one star and the other departments four.