My company and my customers love alarm.com I am an Alarm.com dealer and love the services and equipment. The bad reviews I saw are from End Users that obviously picked the wrong Alarm company to handle their services. All of my customers love the equipment and services. I am currently switching all customers to this service and away from Honeywell service. ADC is a much better platform for both customers and dealers. If you have problems, get a better ADC dealer.

Best Connected Home Technology Available After being a frustrated ADT customer for years, I switched to Alarm.com's technology solution about two years ago and couldn't be happier. I now use (and get value) from my system throughout the entire day - having lights come on before I come downstairs, getting alerts to my phone when our nanny takes our kids to the park and even alerts at night when I forget to close the garage door. The system always let's me know what's going on at my house and makes traveling a lot easier because I know my family is safe inside and protected by a professionally monitored service. The mobile app is awesome and really easy to use. I totally recommend this for anyone who is looking for smart home technology.

A Lifesaver for Our Family I've been holding off on writing this review because I wanted to take the time to familiarize myself with the system and assess its cost-effectiveness. As a family with specific safety and monitoring needs, particularly with a non-verbal, special needs child, finding a comprehensive and user-friendly security system was paramount. After extensive research and comparisons, we decided to install the new Alarm.com system, and it has been nothing short of a game-changer for our family. The comprehensive coverage provided by the indoor, outdoor, and doorbell video cameras ensures that we have eyes everywhere, giving us peace of mind whether we are home or away. The clarity and range of the cameras have exceeded our expectations, offering crisp images and wide viewing angles that leave no corner unseen. What sets this system apart, particularly for our family, is the sophisticated yet intuitive home automation and notification system. It's like having a vigilant guardian watching over our home at all times. The system notifies us immediately if a door is left unlocked, the garage door remains open, or any windows have been tampered with. For any parent, especially those of us with special needs children, this feature alone is invaluable. However, the real lifesaver has been the customized alert system. Knowing that our son, who is non-verbal and curious, can explore safely within our home is a relief. The instant he opens a door, we receive text alerts and audio notifications through our Alexa devices. This immediate response system allows us to react quickly, ensuring his safety at all times. The home automation capabilities extend beyond safety; they have also improved our home's energy efficiency and comfort. The system's ability to automatically set the thermostat based on our preferences has been a welcome luxury, contributing significantly to our comfort and cost savings. Moreover, the flexibility to create unlimited custom rules has revolutionized our approach to home security and energy management. For instance, we've programmed the system so that if someone approaches our house from the sidewalk, it automatically starts recording and emits a chirping sound, alerting the individual that they are being recorded. This not only enhances security but also deters potential intruders. Additionally, the feature where lights turn on in the upstairs bedrooms if someone enters our yard when we're away has added an extra layer of deterrence and peace of mind. Perhaps one of the most practical and appreciated features, given our family dynamics, is the automated timers for all the lights. Our son loves to turn every light on, a common behavior for many children with special needs, but the system smartly turns them off after a set period. This has significantly reduced our electric bill and contributed to our home's energy efficiency. In conclusion, the Alarm.com system has become an integral part of our family's daily life. It offers not just security, but also comfort, convenience, and peace of mind. It is an investment that has paid off tenfold, providing us with the assurance that our home and, more importantly, our family, are safe and well-managed. We've been using the system for nearly six months, and overall, it's been fantastic. Our only hiccup initially was when one of the sensors for our back door fell off. However, when we reached out to Alarm.com, they responded promptly and resolved the issue for us without delay. I cannot recommend this system enough, especially to families with similar needs to ours. It's not just a security system; it's a comprehensive solution that addresses a wide range of needs and challenges, making it an indispensable part of our family's wellbeing.

Caution If Using Alarm.com A word of caution to those intending to use Alarm.com or continue using there services. Despite many efforts to portray the company as customer service focused it is apparent that they use there service providers as shields between them and the end users. As a case in point in Australia they use the 3g network to allow app communication with the home system and the 3g system is being shutdown in 2024. Alarm.com is charging through their service provider over $800 AUD to move to a 4g system. I tried to discuss this with Alarm.com but they continually feed you back to their service provider and refuse to engage with the end customer. I also found out that Alarm.com suggested in strong terms to the service provider that they should find an economic solution with me or they would suggest I go to another Alarm.com provider. This attitude shows a complete disregard for normal business, except for some rather “sharp” business practice that I would not expect from a global company. It should also be noted that standard 4g communications modules cost in the range of $20 AUD to $250 AUD. The Alarm.com cost looks to be excessive or just plain profiteering. Update: Well I received feedback from alarm.com where they again “threw” my service provider under the bus. They stated that they do not control the pricing except that the module comes from them. The service provider is installing at zero cost so the only person profiteering is alarm.com. If this is the model they want to pursue then they need to remove any reference to “customer service” from their website. As always they only give an email contact for them to facilitate contact with the service provider.

Unreliable Alarm System … This has to be the most unreliable system that I have owned. I purchased the Alarm.com system through AAA Smart home approximately 15 months ago. I have spoken to support which has not been any support at all, and I’m finally fed up and changing. The cameras rarely work and the troubleshooting feature doesn’t do much either. Avoid and explore or systems. Make sure that whatever system that you purchase is not supported by Alarm.com