Brickhousesecurity

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3.76
Based on 17 Reviews

5

64.71%

4

5.88%

3

0.00%

2

0.00%

1

29.41%
About Brickhousesecurity

BrickHouse Security is the global leader in Home Security Systems, GPS Trackers & security cameras.

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lynette todd
GB

Great job My service rep Charlon Galuz was extremely helpful and very professional. I called he assisted me with no hassle or problems. I was on and off the phone in less than 7 mins. That's how you do it!!! Gave me time to do a review!!!

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Julie
GB

Exceptional! Quick, Polite, and efficient! I couldn't be more satisfied with my experience. Zed provided exceptional customer service. He was polite, easy to understand and quick to resolve my problem with a stolen device. He even patiently listened to me ramble on about my theory. Within a few minutes he deactivated the stolen device and processed a replacement device to be activated and shipped to me at no cost thanks to the insurance. I Look forward to continuing to do business with them in the future!

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Mikkel Bjerregaard
DK

Second time around it got better First review I made was 1 star and was based on an experience where I did not get the right product, and did not hear from Brickhouse when I contacted them. Then they woke up, and treated me very nice. I was allowed to return my product and was refunded. Also the second time I was allowed to return with refund. Also the respons time was very fine when we communicated, that gives a thumbs up :)

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Derek
GB

Amazing DISAPPOINTMENT Amazing. A year after my first review that they convinced me to remove, here we go again. Get an invoice from them saying urgent must pay. Login to their website, nothing to pay. Back and forth with their company and responses like this: Thank you for your email and I hope you are well. We sincerely apologize, we're working on adding the option for the customer to see the subscription on the website. If there's anything else we can assist you with, please don't hesitate to reply to this email or call us at 800-654-7966. No solution, no remedy, nothing. They don't have the tech ability to add billing to their website??? And we are to trust them with security? Their customer service seems likes its answered by ALL bots because they don't take it serious, they never put a name on an response and they never fix a problem. Checking out the competition.

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Nomad Guitar
GB

Great personality and great service… Great personality and great service can’t beat it!

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