CPPS is trustworthy and does what is commits to doing. CPPS customer service answered my call immediately. Could see the issue. Order tech service. Russell Mimms called me the next day, schedule the tech to come. A confirmation was sent and a reminder 24 hour from the appointment. Nilson Hernandez arrived as promised with a peer technician. They did the work, explained it, and worked independently allowing me to continue working in my office. All done correctly.

Reg Nilson Hernandez Mr. Nilson Hernandez called before arrival. He was punctual. He was very professional, courteous, and informative. He explained the working of the system panel, and changed the batteries. He was very patient in spite of many questions from me. I am very happy and satisfied with him overall. CPSS must have more techs like him. Dr. C. Somarajan 484-354-8512 3855 Golden Knot D., Kissimmee FL 34746 04Feb2021

By far the best Tec ever This is by far one of the best tec (Nilson Hernandez) that I've ever had to do work in my home. He took his time and explain everything to me, step by step, before he began the work and during. He afford me the opportunity to ask questions and made sure that I understood, them before he left. He was very thorough, and he is truly an asset your company, Your company should get 99 more guys just like him. If I ever have any type of problem in the future please send Nelson only, and if he's not available, at that time I'll wait until he's available.

Sensor fix Nilson was great and very efficient but a little excessive insisting on a review right there and then.

Excellent customer service to change system battery Nilson Hernandez was the technician who changed the battery for our system. He notified me when he was on the way and arrived promptly. I asked him to wear a mask in our home and he did. He changed the battery and explained features on my cell phone to make the system easier to navigate. He was very knowledgeable and professional.