Awful experience I ordered a chandelier from ‘gallery chandeliers’ in 11/2019. I received in 12/2019. I hired an electrical company to install the heavy and large chandelier on my ceiling at my house. Once installed we all noticed that the chandelier they shipped looks different from the one I ordered online. I reported the matter to their sales associate named ‘Alex’ the rude sales associate raised his voice at me and gave me attitude. I was told that in fact they had shipped me the wrong item. I was also said they won’t cover my expense to remove it but I was more than welcome to ship it back. I paid $750 for installation and to remove it is another $750. Oh I must mention this: they offered $150 store credit. This company is unrealistic and very unprofessional based upon my experience.

Gorgeous chandeliers I ordered 2 different chandeliers and they both arrived in excellent condition and are breathtakingly beautiful. We've received so many compliments from friends and family. I shopped around a lot before pulling the trigger. These are by far the best prices and the quality is amazing.

Perfect service I had delivery of my order quickly- it was packaged securely which was a concern to me when I placed my order. My fears were totally unfounded. This was a gift, and the recipient LOVED it! The look can easily be changed by simply purchasing a set of different colored shades...brilliant! I would absolutely come here first when purchasing another light fixture. From start to finish, the service was outstanding.

Bad Customer service Like a previous reviewer. I also received the wrong chandelier. It also had a blown lampholder that should have been picked up when they tested it. If they did test of course! There was no certificate of authenticity. They were very abrupt and absolutely no apology. Just said they would replace the lampholder and send some blue Crystals by post. It was also listed on their site at a different (cheaper) price than the one I paid. They made no comment to that! Also hidden in their terms and conditions it does say assembly is needed but doesn't make that clear in the description. It comes in tiny pieces and needs full assembly. Overall I wouldn't use them again. And would advise on finding another Company to deal with who do give Customer Service.

We Finally Found It! We finally found a source for beautiful chandeliers at affordable prices. Our shipment was received well within the promised time frame. And even though some parts were broken, due to careless handling by the carrier i'm sure, customer service handled the complaint in a friendly and helpful manner. Replacement parts were received promptly.