Never order from BulbSquare! Never ordering again from this website. I ordered 2 reading lights 6 weeks ago. Still waiting. Terrible!

PLEASE READ FOR SAFETY/Revised review PLEASE READ! My husband is an electrician...we installed a ceiling light purchased from this site and within an hour of it being on, it started smoking, and caught on fire. The transformer was black. Thank goodness we were home. Customer service is horrible which I expected after the fact, don't waste your time buying from Bulb Square. Such a headache. ** Review revised as of 10/25/23: The company emailed me back with a full refund, which I was grateful for, thank you.

Buyer Beware I wish I had read the reviews beforehand. I purchased a ceiling fan from Bulb Square that I wanted to return. They have given me the runaround for two months and simply do not seem to grasp the concept that in our market, customers return products for reasons other than malfunction or missing parts. There are plenty of other companies out there that do. Save yourself a headache and avoid this one.

Unfortunately I didn't do my homework… Unfortunately I didn't do my homework on this company and learned my lesson the hard way. This is a scam company. The light we received is of poor quality, not to US safety standards and a huge fire risk. The company disguises the fact that they're not based in the US, and then informs you that you're responsible for any return shipping to China. They offer a partial refund for you to keep the item -- which I'm guessing is their business model as they'd still turn a profit on these cheaply constructed products. Don't make the same mistake I did!

Excellent customer service When we received our order it didn’t provide enough light for the intended spot and I got in touch to get instructions to return it. They offered to send a brighter fixture at no cost which arrived a couple of weeks later. We needed some guidance as to how to install the new shade and they went to the trouble of recording a video to demonstrate for us. They were very responsive and polite in all our communication. The new fixture is great and I am grateful for the personalized attention they gave us through the whole process. It’s rare to have this level of customer service.