False advertising! False advertising!! Their website says “100% satisfaction guarantee”. In less than a month the coffee mug lid cracked in multiple places. The company would not send a replacement lid. Terrible customer service. Many of the positive reviews are fraudulent because the review says the product was for someone else.

Older purchase, but still love the product! My purchase was made a year or two back, and I had not read any reviews before I made my purchase. I'd ordered a hot/cold tumbler with a dia de Los muertos design. I did receive periodic emails letting me know what was going on with my product, as it was personalized with my name, which I missed when I picked it out. I did get the tumbler and love it. The design is still great after all this time, but the lid seems to be in a state of disintegration. I have to replace the lid to keep using this cool tumbler. The only way I've found to contact them is via Facebook, and if I get a response, I'll be surprised

I ordered a tumbler way before … I ordered a tumbler way before christmas and here we are January 11th and I still haven't got it , I asked for my money back and they are avoiding me nothing has left their building their package tracking is a lie. And they keep telling me the same thing to check the tracking number.

Very disappointed with the purchase I… Very disappointed with the purchase I made. Took way longer than anything else I ordered from other companies and the personalized name is horrible quality. When I contacted them, they didn't offer a new cup being sent but gave me a 15% refund. That didn't do much as the item was a gift that I wouldn't give so its worthless. Won't order from them again and definitely would not recommend them to anyone

READ THE FINE PRINT - nothing as pictured. Not made in US. Ordered 2 Christmas ornaments. They arrived after Christmas and they printed the customization backwards on one of them. I was expecting a colorful 3D ornament and got a plastic printed ornament. I should have read the fine print. Not all all what was pictured. Website said they were located and manufactured in the US - not the case. This stuff comes from China. Had I known all I do now should have never ordered. Trying to get a refund now.