Ordered a waist bag with the company on… Ordered a waist bag with the company on August 2. Received a shipping notification on August 25 with link to china post. The order doesn‘t show any progress. Emailed customer service but never heard back. Still no product received on September 25. I cannot recommend this company.

Never received item!!! I bought an animated elephant plush and still have NOT received it. I’ve tried to reach out to them, but still haven’t gotten a response. Buyers beware.

They truly have no customer service and… They truly have no customer service and their products are junk. I have left so many messages on their 800 customer service number and have sent many emails regarding a return that I have sent back. I have not received any reply back. The tracking number of the item says it was delivered to them weeks ago and I have not received my refund. I don't trust this company and I will never buy from them again. I pretty much chalked this one up as a complete loss.

Don’t buy from Mr. Tuanix I’ve placed my order with Mr. Tuanix on May 20th. I ordered two waist bags for running and hiking. It is now May 28th and I haven’t heard any updates on my it. I contacted the company 3 times via email with no response. Even though it says that they are supposed to reply in one business day. I checked my spam folder many times and there was nothing there either. The website is very unclear. There is no contact information. The search button can’t find anything and shows error message most of the time. I haven’t received my order yet, but I am already thinking of canceling it. I’ve placed many orders online with other retailers and never had such a bad customer service and unresponsive company as Mr. Tuanix. I don’t mind waiting for my items as long as the company can provide me with the updated status information and give me some type of idea of when to expect my package.

I haven’t received my order yet I… I haven’t received my order yet I called and emailed no response