buyer beware When I ordered my 1st lock I called because I was unsure which lock I needed. The sales person advised me which lock I needed. When I received the lock and installed it, it was not the correct lock. When I called back I was told I would need to purchase additional software in order to get that lock to work or purchase the correct lock and return the incorrect lock. So, I purchased another lock, returned the 1st lock that you told me to buy. My return was non-refundable because we had installed it! Even though nothing was wrong with it. So, I now have a $750 paperweight! Will never order from this company again.

Misleading advertising and very poor customer service We were told the lock was wireless and we were led to believe we could communicate with the lock via cell phone. However, your advertising on Amazon is very misleading. We tried to return the lock to Amazon, but the return was refused. Your advertising is simply not accurate.

excellent service excellent service, very helpful in finding solutions for unusual requests. also excellent products and price. had large quantities of stock available and was shipped/delivered very quickly. I will definitely return to shop here.

they didn't send me everything I order… they didn't send me everything I order and I paid for everything in advance. I had called them several time. Plus they request email of all the document which I had follow all their instruction. They never call me back or sent me the missing item. Never order from this company.

I placed an order on 1-11 & 4 days… I placed an order on 1-11 & 4 days later I still haven’t received a shipping confirmation. No holiday or weekend included. I have talked to customer service (very nice lady) & was told I would receive tracking information that day...still nothing. I emailed customer service & still no tracking information. I’m not pleased with the service I have received. You would think that when a customer buys a product they would get requested information in a timely manner.