Avoid this company This company is dishonest and Stephanie and Mary remain the rudest customer service individuals imaginable. The company sent the wrong size product and refused to correct their error despite receiving a photo against a tape measure proving the wrong product size. They said to just reorder the correct size and pay for it; demanding the customer keep the incorrect product or pay for its repacking and return shipping. Thereafter, they repeatedly hung up on the customer, refused to answer their phone, sent repeated customer phone calls to voice mail, and refused to answer text messages. Their website requests reviews, even including suggestions how to improve their customer service, but according to many other reviews that have not prompted any change in behavior, it appears correcting the problem is not possible with this company. Many other companies offer the same or better products, steer clear of this one and the cherry-picked reviews they publish on their website. Antique Lamp Supply Reviews | Read Customer Service Reviews of antiquelampsupply.com (trustpilot.com) ANTIQUE LAMP SUPPLY - 10 Reviews - 843 Old Morrison Hwy, Mcminnville, Tennessee - Electronics - Phone Number - Yelp Edit: based on their response, it must be added that their representatives are, too, liars...good luck with this company

Dishonest and Avares Behavior During pre-sales communication with B&P Antique Lamp Supply, many emails were exchanged with specifications to identify a replacement burner for a Crisa oil lamp. Burner received would not screw into Crisa lamp reservoir due to different screw threads, potential safety issue. B&P Antique Lamp Supply did not understand the importance of threads needing to match. B&P Antique Lamp Supply wanted me to pay for return shipping of their incompatible part. Sent photographic proof of issue with thread gauges confirming difference. B&P Antique Lamp Supply did eventually send a return shipping label. B&P Antique Lamp Supply did acknowledge the OEM burner and their replacement is different. Also, B&P Antique Lamp Supply refused to answer the question of whether or not they have physically checked the compatibility of their replacement burner, asked three times. Replacement burner was sent back in all its original packaging and shipping box. B&P Antique Lamp Supply did not fully refund the purchase and ignore emails requesting a correction to the refund. Their PayPal account was put on hold, until B&P Antique Lamp Supply refunded full purchase price. Dispute was filed with PayPal against B&P Antique Lamp Supply. They refused to reply to PayPal. PayPal ruled in customer's favor and refunded the shipping cost.

Shipping Shipping was more expensive than I thought it should be. The shipping was more than the switch I ordered.

They have an impressive inventory.... Antique Lamp Supply has an impressive inventory of many hard-to-find parts, available from the comfort of your own home. You may have to dig a little to find something, but it's far better than trying to source parts locally. Parts are reasonably priced, and any shipping expense is more than ample compensation for the time you'd spend driving or calling around. I'll be going to them for my lamp part needs in the future.

Totally unacceptable customer service from Stephanie If you want customer service, talk to Lindsey not Stephanie. I've never written a bad review but this topped it all for me. I can't believe a company would put up with such a person for a CSR. She was very short and wouldn't try to understand me and tried to get me to purchase a part I didn't need and wouldn't swap out a part (that she recommended) for me without charging shipping after I spent $89.00 with her. Buy elsewhere if you can. BTW I see that I'm not the only one who feels this way if you read other reviews you'll see as well.