Getting Worse Getting Worse. Items that have been worn and even described as worn still being sold as new or new without tags. Raised concern with customer support who back the buyer! Takes forever for a refund. Takes forever for a lost item to be refunded, in excess of 30 days. Lack of customer support, always the same response.

Not great for buyers I have previously had a really good experience with Vinted but recently, it's become more and more expensive to buy items. The 'buyer protection fee' is an absolute joke - you have very little protection as a buyer on the app. The final nail in the coffin was when I bought an item that was never sent. Using the help guide online I cancelled the order, in order to generate a refund. I have received negative feedback for cancelling (despite the help guide twlling me to do as such) but the seller has recieved no repercussions for not sending the item. I used to use the app all the time but this experience has definitely made me change my mind

Brilliant idea Brilliant idea, excellent app., very slick payment system and a satisfactory way to move on old or pre-loved clothing. But no 5 stars though. Let down badly by logistics. Evri and Yodel actually ok but Inpost very patchy which is a shame as the locker system is sublime. Less said about time wasting buyers who fail to collect the better.

A functional App to use for buying and selling A functional App to use for buying and selling. Its both automatic and customer service systems work out well. I had three items that were sold were lost via post. My buyers got their money back, and I got paid too, thanks to their protection plans. I received one damaged item, reported the issues immediately with photo evidence, the seller accepted the refund and paid the postage within Vinted App, so I sent it back to them just as they bought it from me, with my payment refunded in time after they had received the item. I wrote to customer service a couple of times as the app did not load. They answered pretty quickly and committed that they were trying to improve the app. Other issues, such as when similar but not the same products uploaded were deleted, were dealt with almost immediately when appealed. Overall, if one follows the procedures on Vinted, it provides fast, responsive, and enjoyable purchasing and selling experiences.

I like Vinted but I've had some… I like Vinted but I've had some unpleasant experiences where support wouldn't help. Eg. receiving an item which was not as described (even when asked on private message), support teams says me as a buyer need to pay for postage and then I had to wait a week for the seller to confirm they got their parcel so I can have my refund. Eg 2 buyer did not pick up their parcel which was then sent back to me and I had to wait a total of 4 weeks not knowing where my parcel was and what was going on. Eventually had it delivered broken and there was nothing I could do eg 3 Listings being deleted with no reasoning ???