Huh. Special order ??? Received adequate assistance in selecting a light fixture displayed on the floor but not in stock. When paying, I asked return policy and discovered what I was buying was a "special order " and as such not returnable. Crazy that an item featured on the floor is not returnable. I'd understand if it was in a catalog and not on display. Anyway, that argument left me feeling regret about the purchase. Think it's just a bad business practice and should be stopped. While I ultimately was pleased with product I will not return to a store that won't accept returns on items they openly display.

The best lighting store on the Bowery! The best lighting store on the Bowery! We came down from Syracuse to choose lighting for our kitchen. After looking at all the lighting stores in the area, the selection was greatest at Gregory’s and the input and designer sense of the staff was excellent. We have purchased lighting here before. We are always able to find what we want. We had our pendant fixtures shipped. They came in perfect condition, we’ll packed.

The in-store experience was good The in-store experience was good, but the followup experience was inadequate after placing a large order and paying for it up front. Phone calls and emails were hard to get replies to my questions and still haven't received answers to some of them.

Ordered cabinet under lighting Ordered cabinet under lighting. Was delivered promptly. Looks great.

I recently bought 6 puck lights from … I recently bought 6 puck lights from Gregory Lighting. The manufacturer was Edge Lighting. As soon as we installed them, we noticed that the lights emitted light differently. The orb, the color temperature and everything was different between them. After voicing our concerns, GL replaced - first one, then all of them - to ensure that all would shine the same way. I couldn't be happier now. Good customer service! Fast too. Catrin