Responds right away! The service was great and they responded right away. The only thing is that i wish you could talk to someone about the items.

Good product, great customer service. Updated to 4 Stars. After a faulty AC/DC converter failed, Zenduce customer service took extra steps to rectify the issue. Their updates and follow ups were consistent and helpful.

Happy with a bulk order We made bulk purchase of multiple variants of chandeliers and wall lights for a client in Colorado. We raised number of queries before placing the order and customer service was patient enough resolve all, initially over chat and subsequently over emails. We also customized few fixtures with additional hanging wires and finish, and they accommodated it free of cost. Worth highlighting few items didn't work in our space due to certain fixtures being incompatible with sloped ceiling - We opted for free exchange and promptly received shipping labels for return pickup. Special shoutout to Patrick from Customer Service for being our dedicated point of contact and being awesome in what he does. Highly recommended

Everything was good from start to… Everything was good from start to finish. The customer service is prompt and helpful. We had few issues during installation but all solved within the same day when we contacted them. The products look decent quality. Thanks to Richard from Customer Service for staying on top of things and helping us out. I have my eyes on few other lights already and will buy again.

Nice products. Nice products.. Excellent customer service. Will buy again