"The Best" Customer Service… They have "THE Best" Customer Service I've ever experienced! So responsive, helpful and committed to satisfying their customers. Their return policy and warranty is probably the best in the industry. Finding the right pillow can be so tricky but they made it easy. Was hesitant to purchase a pillow online but the excellent reviews convinced us to give them a try. We are very satisfied with the results and are sleeping much more comfortably now. Thanks Jazzy

Excellent customer services I purchased this pillow based on the many reviews that I read. I was hoping it would work for me as I have difficulties falling asleep as well as staying asleep. The pillow did not work for me as I found the centre piece too light and it was not supportive enough for me. Although the pillow did not work for me I do believe that it could be an excellent pillow for others. It is well constructed, the pillow case is made of very soft comfortable material and there was no off gassing smell when I opened the pillow so I was able to use it the same night that I received it. I contacted customer service to get a refund and Melvin, a customer service rep, responded promptly and was very helpful. He offered me another pillow, however, I was concerned that if it also did not work for me that I would be ruining 2 pillows. I received a refund on the pillow. I cannot say enough about the excellent customer service that I received. Thank you Melvin.

Customer Service is What Every Company Should Emulate This company has amazing customer service and sustainability goals. The pillow I tried was just OK, and not as good as the pillow I was using already. The pillow did get the best review on WireCutter out of 10 top pillows tried (which is why I gave it a try). Although I won't be continuing to use it, I recommend this company and it's customer responsiveness. It only took a day for me to initiate a desire for a return, and for customer service to issue a full refund, without my needing to return the pillow. At their suggestion, i will make sure the pillow finds a good home with someone for whom it works great.

Customer service was fast and very… Customer service was fast and very helpful. They even sent me a different pillow to try when the original didn't work for me. The pillows are great quality they just didn't fix my weird neck issues. It's probably me not them. I would definitely buy from this company again just based on these experiences alone. I appreciate them making this such an easy and positive experience even though it didn't work how i had hoped.

Great customer service Unfortunately, the pillow didn’t work for me. This review is for customer service. Their customer service was highly responsive and efficient. They first asked if I would like to make an exchange for a different product. When I confirmed that I wanted to proceed with a return, they handled it right away.