The end result looks great but the … The end result looks great but the stair runner was initially bound with the wrong binding color, which was taken care of quickly. Also some confusion over the pricing initially.

If I could leave less than a star If I could leave less than a star, I would. Laurie Newcomb wanted to expand her role and design my project. I had already gone with another designer. She measured my tile needs incorrect and now won't take back what she ordered in error and wants me to pay 1/2 the cost of my original order. She dropped off unordered grout and sealant that was NOT ORDERED and not what I wanted with the design aesthetic. I would go with anyone other than this group. Unprofessional. Incompetent.

Quality is superb! I've just received my order of 5 carpets. So easy to install and quality is good.

100% Remote and Online Transaction Our experience and transactions were 100% remote. I worked with my local Chesapeake, VA franchise and then reached out to the Greensboro location. They understood I had a quick turnaround to replace upstairs carpet in our new home. Tracey Childs made it happen! She measured within 24 hours and sent options to fit our budget including video, pix, and product details. Her knowledge of inventory and shipping were spot on! Installers prompt and courteous.

Poor communication from both the sales… Poor communication from both the sales person as well as from the scheduling manager. 100 percent payment was charged on my credit card up front, rather than a deposit. After payment was taken, the service disappeared. I've purchased from Carpet One by Henry 4 times over the past 29 years and hate to see the service slide to where they currently are.