Upping review to 5 stars I am upping my review to five stars (initial review lower) for the excellent customer service experience. The CSR was very patient and worked with me to resolve the issue. We had good communication each day so I knew they did not forget about me. Then, after many emails and proper documentation (yes it was a lot of effort on my part and patience), Houzz customer service came through and SOLVED the problem and got a full refund issued from the original seller.

Overall shopping experience Overall, I found the shopping process to be easy and convenient. However, I must express my dissatisfaction with the delivery fee of $40 plus to have the product delivered to my door. While I understand the need for delivery charges, I find this fee to be quite steep. As a customer, I'm willing to pay for delivery, but I believe there should be more options available, considering the cost of the product. Additionally, given the expense of the product, having the option for delivery at the curbside is not appreciated I hope you consider this feedback constructively to improve the delivery experience for your customers.

Great selections of merchandise Great selections of merchandise. Amazing ideas to help motivate you. I made my 1st big purchase with our 2nd living room. Can't wait! Now, if the shipping will be expedited, that would be even better. Thank you, #houzz for making the process smooth.

Paid attention to what I wanted to… Paid attention to what I wanted to order and sent me a coupon because the credit wouldn't work on a lesser item. Love companies that do that!

Good product, decent value, timely delivery! Got our greenhouse and like it enough to order a 2nd! Only downside was when we took the bait for a $25 discount it turns out to only be useful if we ordered 4 more greenhouses, which unfortunately, we don't have space for.