Plant was bigger than expected Plant was bigger than expected, and looks quite healthy and happy. Shipping was fast and plant was well protected. Thanks!

New additions to the plant family🪴 The order came right on time. The plants were packaged with care. And when we unwrapped them , they were beautiful and appear to be very healthy and happy. After almost a week they are just as pretty. I will definitely order form you again.

Wrong plant sent, but correction was quick! I was originally sent one plant when I had ordered two. Fortunately, I received a quick response and the correct plants were shipped the same day. It was pretty inconvenient to have to rush the incorrect plant back to Fedex though.

Me file a claim? … I’ve done customer service for 23 years and when a client had an issue with a delivery we would file the claim for them. Never have I had a company tell me that I had to file the claim after I sent them all the photos. I feel that my plant would have been better taken care of in transit if the shipping box was labeled “fragile “ and “Live plant” so I feel the responsibility lies with the company that is shipping it not the shipper Fed EX. I was going to go forward with this with Fed Ex like I was asked to by Culture and then I thought why am I doing this? Why isn’t someone from Culture stepping up and either filing on their clients behalf or making it right? Therefore I will not be able to do business with a company that charges so much for shipping but doesn’t want to hold their shipper responsible.

Mariela was great about keeping in… Mariela was great about keeping in touch with a change that occurred due to availability