Very poor delivery time & missing item Very poor delivery time. Placed an order for AOG grill replacement parts on 9/17/20. Finally received the shipment on 10/30/20. Worst part is I only received 1 of the 2 parts that I ordered but according to their website both items were shipped in the same box. Now I will have to hassle with them for refund for missing item.

I was very happy with the service Dept I was very happy with the service Dept. I replaced a built in & new one fit perfectly.

I did business with this company to… I did business with this company to purchase a replacement manifold for my grill. The first manifold arrived but it was the wrong part. I had several emails to correct, they acknowledged that they sent me the incorrect one and sent a replacement.... which unfortunately was the same incorrect part. I sent an email and for weeks they never responded.... I also called and emailed officers of the company... with no response. Finally, I noticed they were an Amazon seller and filed a complaint.... and the correct part came in a week....interestingly with never a response.

Order came quickly! -

Better off spending $100 on a charbroil Spent $2,500 on the grill, the burners have never worked correctly. I’ve had email correspondence with the manufacturer and they have basically just continued to say I need to take it apart and clean it.....even though it has never worked. Do not buy from this company.