Richard Kim
GBGreat customer service Great customer service. Was contacted throughout the process on when I could expect my delivery. The customer service line was also helpful on updating me on the status of my order.
Andrew Grose
GBThis stainless steel cart is a welding… This stainless steel cart is a welding and fabrication work of art...can't believe you can make and sell it for this price....definitely a compliment to a even greater pellet grille
tom pozarycki
GBProduct is mis-engineered Product is mis-engineered, particularly the support stand. Screws do not fit female counterparts, and some screws are virtually impossible to install due to design and tightness of access. Some screw holes are only partially accessible due to overlapping steel not properly trimmed at factory. Exhaust vent does not fit opening in oven. One fire brick arrived damaged.
Shelly Wallace
GBI was able to find the part needed I was able to find the part needed, and installed it. It was not hard, but unfortunately I have never done this before and will have to order another part.
Omar Canada and Sergio Medina Jr
GBIt was fast customer service and faster… It was fast customer service and faster shipping compared to other companies when I order parts or more grills! Customer service great too! They helped me right away to when I order 2 grills by accident and they did everything to help make sure my order fixed.