Running a nationwide company Running a nationwide company, this is the worst service department I have dealt with in my 20 years of experience. Dropping equipment off for warranty work, it has been taking an average of 2 weeks to get anything back. It is difficult to run a business with this kind of service. It is unfortunate this is the only John Deere dealer in the area.

Last name of Mutton you can be as rude as you choose... Wanted to talk to a salesperson that I previously has done business. That person has been let go from the business. That was disappointing. What really was frustrating was the arrogance of the person telling me that they were this person's replacement. This person has the last name Mutton. I mentioned I thought they were being significantly arrogant that they replaced the other person. The reply I received was "you asked, I told you!" Click. He hung up on me. I had considered doing a lot more business with them. Not too sure I want to do any business with them. Very disappointing. I guess I would have expected to hear, unfortunately he is no longer with us, how may I help you? I need to stop so my wife can go pick up the mowers we ordered from another business.

Great Customer Service! My experience with Mutton Power was great, almost as good as Amazon. The JD accessory I ordered was missing parts and it was clearly a JD issue not MP. I called and told them what I had received and they corrected the issue in a timely manner without me having to contact them again. My experience with the JohnDeereStore.com was not nearly as helpful and I will not buy from them again. Mutton will be one of the first places I look when I need parts or accessories for my tractor or UTV.

No communication about delivery No communication about delivery. Transport folks called to make delivery as I was leaving town. Had to change delivery location, and choose one within a mile and closer to the transport agency but incurred an $80 fee for really no reason. Better communication would have and could have avoided this issue.

Recommended for JD Parts. I will use again. Overall great experience. Would shop here again for my JD parts. Only issue I had, but not worth taking a star from, was the lack of enough notification about the part(s) that were on back order. I was not in a hurry. The order was held up waiting for one part. One suggestion would be offering another shipping option to get all the parts on hand shipped if the customer wanted to pay extra shipping for the back ordered part.