Don’t purchase insurance it’s a ripoff Purchased rose to be delivered on February 13th for Valentine’s Day. It is now February 23rd and still have not recorded order. PURCHASED THE INSURANCE and there best offer for non delivery on a occasion, was to either redeliver flowers of half my money back with other half on gift card. So I purchased insurance didn’t get flowers when I was supposed to and now can’t get all my money back…

I am extremely happy I am a customer… I am extremely happy I am a customer that has been purchasing your roses and you meet my expectations every time I do not like that I can not call and talk to someone on the phone but hopefully it will change! Thank you for you for you flowers I love and the people I give them to are overjoyed to receive them you are a five star product in my eyes continued world wide success!

4 year old satisfied customer until... ORDER #102162 When I tell you I've been a customer for almost 4 years, I have never had an major issue, and when I did they corrected it. I'm not sure if they're under new management or something, but I placed an ordered. Filled out all the information as usual. I typed in the address and the actual business popped up. I clicked it. Unfortunately their system doesn't gather the actual address, just the business name city and state etc.. The order is shipped and never makes it to the destination. This isn't my fault at all. I request to have the order re-shipped, nothing extra. They give me this excuse about me nothing purchasing insurance offered. Mind you it was no insurance offered. They never resolve the error and just sends me a 30% refund. I feel so ripped off. Customer service has never been this cold. They dont even respond to emails after I sent proof their isn't insurance offered. I'm so disappointed that my favorite site has went out sad like this. This is a warning, if anything goes wrong, they're not accountable anymore. You will be ripped off. I was an 4 year old frequent customer.. Heart is broken...

Never ordering from here again.. I ordered three dozen flowers for my wife for Valentine’s Day paid the insurance. It’s the ending of February now haven’t receive the flowers at all contacted customer service regarding the order and that I will like to receive a refund. I did pay the insurance and they told me that I don’t qualify for the refund. What’s the purpose of insurance if the company won’t honor it? I shouldn’t pay for something I never received. Terrible customer service I should at least get my money back. This is terrible..

Highly recommend! I just wanted to let you know that the roses that we received were the most beautiful roses ever! They came a day earlier than expected! The event we needed them for was amazing all because of these roses!! Thank you so very much for your professionalism and your means of getting back to me and answering all of my questions! Incredible customer service! 🙌🏻😊 Please see pictures! I made keepsake glass boxes out of them to create a forever rose look and each guest took them home! Incredibly beautiful, All thanks to you!