My experience with Luxcellent was…EXCELLENT My experience with Luxcellent was great. My item was shipped fast and was in beautiful condition. I would buy from them again.

Item came just as described and prompt… Item came just as described and prompt shipping. Highly recommend

I have made 4 purchases from Luxcellent… I have made 4 purchases from Luxcellent so far and I’ve been thrilled with every single purchase! I’m a vintage bag collector and KNOW what I’m looking at. They have all different ages of bags from 1982 to current year and special edition bags. I’m a customer for life!

Trustworthy I bought an authentic Louis Vuitton bag here. It was definitely authentic (authentication done by Louis Vuitton when repaired eventually and another company when first purchased). The shipping was fast and the communication was good. The seller is easy to work with

Louis Vuitton 'keep all carry bag' with… Louis Vuitton 'keep all carry bag' with strap 60 cm BANDOULIERE.NEVER RECEIVED OR REIMBURSED Item ordered : Louis Vuitton 'keep all carry bag' with strap 60 cm BANDOULIERE. I ordered and paid for this item for euro 1420,06 on the 3rd of May 2022. The bag HAS NEVER BEEN DELIVERED NOR HAVE I BEEN REFUNDED OR HAS IT BEEN REPLACED. order N 2464153651 payment method : visa shipped from luxcellent Elmhurst, NY tracking n USPS EP8629995560US Order placed via Etsy Website This scam company has taken my money and refused any reimbursement. They have told me they would locate it or refund me but never did so. Now my case is closed with USPS as too much time has passed and this SCAM company refuses to reply to my messages or help requests. I WARN ALL CUSTOMERS OR POTENTIAL CUSTOMERS TO STAY AWAY FROM LUXCELLENT. The answer to your question : I have documented proof of communication since May 2022 between Luxcellent and Etsy via the Etsy website. I have been patient trusting Luxcellent would do the correct thing but they have not. I will send all screen shots of all communications since May 2022 if needed. All my attempts to kindly resolve this situation have not been successful. I only wish for others in future to not go through this bad experience. The money is not the issue to me at all, it is the Principle that counts !