Very difficult to get customer service Very difficult to get customer service. Phone calls are promptly disconnected and emails are ignored. The best way to contact is via the chat on the website. The rep could not give an expected ship date because they are out of the mattress. I will cancel and purchase elsewhere.

Beware Beware Beware! This is a German company so if you have any issues you are not covered in the UK!!! I bought an Emma mattress online and took a day off work for the delivery but the delivery company they chose didn't turn up. You can't choose your own delivery date! They then told us another delivery date and again I had to take a day off work for the delivery. Even though they say in their T&C's that they are bound by English law, when I tried to claim compensation for my lost days work they just weren't interested, and as they don't have a register UK address you can't make a claim through the small claims court!

Beware! No bed, no refund Beware! They have not sent me my bed and refuse to give me a refund. This seems to be common practice with this company if you look at company review sites. Not customer centric at all. Stay away!

Missing order. Missing service Placed an order during Black Friday weekend for two mattresses. One arrived on dec 2. The other, with a different fedex tracking number has been in “pending” status on the fedex website with no delivery date. Emma customer service is a joke. Chat agents “won’t respond for hours”. The phone center is closed even during its listed office hours. And the email option…multiple back and forth emails over many days where they keep asking me for tracking info. Hello! You shipped it. It’s available on the fedex website with the tracking numbers you provided. Why do you keep delaying going something about the missing mattress? Wish I’d read the reviews on trustpilot prior to ordering from this absolute mess of a company. The mattress I got was good. But it’s awesome that I probably can only give it to one of my kids and not the other for Christmas. Thanks for nothing! STAY AWAY FROM EMMA

Amazing 10/10 👍🏻 Amazing mattress, it’s really changed my sleep for the better so can’t recommend it highly enough. Service and delivery were great too!