Charlie Knight
GBNever arrived Never arrived. Called twice, used their chat twice, emailed twice and then finally had a reply over text with one line saying ‘Hey we have this I’m sorry there was an error’. No idea what it meant and wanted a refund (with no product). I have nothing. Had to chase and chase to get ‘Looking in to this’, not helpful, then got a refund. By far the worst experience I’ve ever had. Please please please do not use this company.
Michael
GBCheap frame with plastic instead of… Cheap frame with plastic instead of glass. Picture out of focus,
Julie Brown
GBThere was a problem with my order and I… The product of the quality of the product I received was fair but there was a problem with my order and I could not get anyone to respond back to me.
The owner of a broken frame
GBProduct Damaged, Poor Communication, Unresponsive Owner It took over 6 weeks from the order to receive the product. Modern Memory would not answer their phone, return my emails or texts, or return my messages when I inquired about status. When the frame finally arrived, it had been damaged in transit; the plastic was broken and the frame was chipped/cracked in three places. I texted Modern Memory and sent pictures. They said they would send me a replacement frame, but they have not done so (over three months later) and will not respond to calls, texts, or emails. Beware!
Mel Byars
GBHaven't received order Haven't received order placed on Jan. 17. Other reviews indicate that this is normal for this company. I will wait until Mar. 3, 2022. If no delivery in good condition by then, Amex payment will be canceled. Mel Byars