DO NOT ORDER!! I ordered the Niteroi Rug over 4 months ago for a client. I understood that this rug might take a while to ship so I gave it time. Since ordering I’ve reached out twice to inquire about my order with no response. I received no shipping email, tracking or confirmation of delivery but got an email for a survey about the product?? Be for real. I tried to support a woman & black owned business but who knows what this really is. Do NOT order from here! Do your research first. At the moment I have Amex stepping in to rectify the problem and getting my client their money back.

DO NOT SUPPORT KAREN JAI HOME - TOTAL SCAM On 6/10/23, I placed an order with Karen Jai in the amount of $196.27. Months passed, and I did not receive my order, despite my reaching out to their customer support email to check in. On September 15th, I finally heard back from them, and they said they escalated my order to the shipping supervisor. I received one of the two items I ordered -- the less expensive item which cost $35, about ten days later. I proceeded to follow up three times by email about my $138 rug with no response. I messaged the company on LinkedIn, tried calling, and messaged them on Instagram four times with no response. It has been eight months, and I am clearly not getting my rug. Hundreds of people have complained about this business being a scam, and they need to be shut down. I joined an Instagram Live video where the owner, Janelle Langford, was promoting something else, and I messaged publicly that I had not received my products. She kicked me off the livestream and blocked my account, so I could no longer contact her. It is a total scam, and they are continuing to forge partnerships and be written up in media (or at least pose as such, as exemplified by the Architectural Digest article; it looks like a fake write up). They strung me along for 6+ months, and I am totally fed up. Do not support this business.

Just avoid I ordered a vase on 9/28/22. At the time I purchased, the "UPS Ground" shipping option showed an estimate of 3-5 business days. Over the next three weeks, I emailed their Customer Support team three times to request an update on my order, but I never received a response. On 10/27/22, I finally received an email that my order had shipped. However, it is 12/15/22, and the USPS status for the tracking number provided still shows as "USPS Currently Awaiting Package." Their Customer Support team remains unresponsive.

Love, love, love! Love, love, love! This store has great items to give your home a quick update! Read the shipping policy and my order came before the estimated delivery. Can't wait to start my holiday shopping.

DO NOT ORDER FROM THIS COMPANY DO NOT ORDER FROM THIS COMPANY! They steal your money!! I placed an order and did not receive a confirmation email. The money (over $100) was debited from my account but did not receive my items. I’ll probably never get my money back. They have time to post on instagram but no time to respond to customer emails. Total scam! Do not trust!!