Not the best Customer Service This has nothing to do with product quality. I give poor rating b/c of the return policy which says 14 days, but when I contacted them upon receiving item b/c I no longer needed it and wanted to return, two different people replied with two different responses. One tried to negotiate an offer with me for 1/2 my money as refund, which wasn’t stated as an option in their policy online and the other one said okay but I had to bear the cost to return. I was okay bearing the cost of return but not negotiating a refund total. Not a very customer friendly experience with two different stories being communicated sad to say.

Toozey has a huge selection of excellent pet products. Toozey has a very informative website. The ordering and delivery process was top notch. I am so glad a co-worker recommended this company to me.

Color description is confusing Color description is confusing. I ordered a “grey” pet house and got a red one with a grey roof. When I contacted customer service thinking they sent a red one by mistake, they said it was correct because the roof was grey. However, customer service was prompt and my cat likes the house even though the bright red house doesn’t look nice on my porch.

We ordered a dog heating pad on the… We ordered a dog heating pad on the 10th of March. On the 31st of March I sent them an email telling them we had not received nor had any communication from them other than the order confirmation okay. I was told It was on its way. Today it is Cinco de Mayo and I still have not received it nor had any communication since the last time they told me it was on the way. I am seriously doubting that this company is even a reputable company and I will be contacting the Better Business Bureau and the consumer affairs about this company. If you want something buy it somewhere else.

So far Due to inclement weather our package was late. So far the construction of the heating pad is high quality.