Dennis Bushnell
GBHelix did not stand behind its claims or warranties. Plus I purchased a Helix Plus. I also purchased the 10 year warranty afterwards after their representative said I was covered for any issues. The bed broke down within a year. I tried to move it to another room and the foam slumped down to the bottom of the mattress cover requiring I unzip the cover to realign the foam on the springs. I then noticed the outer rolls of springs had separated from the inner rolls. I contacted the company and was told my warranty was voided because I unzipped the cover. They said their website stated and labels on the bed warned that warranties would be voided. Using the waybackengine, I confirmed when I bought the mattress there was no warning. Also, my mattress has no such labels. Customer service was snotty and disrespectful.
David Daniels
GBThe Helix mattress is a very well built… The Helix mattress is a very well built mattress that offers, in my opinion, the best customization you can find in any mattress on or offline, especially at this price. I've been recommending the Helix mattress to all my friends.