Really bad after-sale service at SleePare Be careful with who you select to work with! SleePare's after-sale service was really disappointing. We ordered a Helix Luxus Midnight mattress along with the White Glove Service for delivery and setup. However, the delivery went wrong and the mattress randomly showed up in front of our door without any pre-scheduling. We were rushed to home and called multiple places to arrange the setup service ourselves which we already paid for. SleePare Custom Service apologized for the bad service and promised to refund the money (please note that their White Glove Service was much more expensive than other stores). Then we found out that mattress we received was defective and the seam was open so they had to deliver the replacement to us. Sleepare told us that we won't get the refund any more because of the second delivery needed due to the mattress defect. Furthermore, they couldn't keep their promise on the second delivery. No one showed up for the scheduled delivery and no one was responsive no matter we called, texted or left message. Bottleline, once the purchase was made, SleePare was so bad on the after-sale service. We had really bad experience with Sleepare.

Lord Review I have never had any dealings whatsoever with this firm but I saw their shop on a Netflx programme , where the good guy was running away from the bad guy , up a subway exit stairway . So , I shouted out " hurrah for the goodies " swiftly followed by " boo-hiss for the baddies " . Just my two pence / cents worth .

If you have the apportunity, visit them! It took us 5 weeks to get our final decision on the Mlily Mattress we loved there, and once we called they still had a record of our meeting, and our selection, and applied the promised discount. they take their visitors very seriously, and the visit there felt more like a Spa visit than a mattress store, We strongly recommend visiting them. buying a mattress online is truly gambling.

Avoid this place! Avoid this place! Do not go here. Try the mattress and if you can buy online. The deals are enticing I know but the customer service is terrible. I have to exchange because picked the wrong firmness. Fine. But I had to threaten to go to a competitor twice in order for customer service to respond. I just paid a security deposit to exchange which is $544 and not that the exchange is complete I’m stilll waiting for the money that I desperately need for rent. They hide lots policies that the salespeople won’t tell you about and if you exchange it’s final sale and I’m currently stuck with a mattress I don’t like. Literally the worst

Terrific service Terrific service. So impressed with this store and the manager, Nigora. We did a little research before hand but she was so helpful and we were able to purchase our dream cloud mattress quickly. We will be back- Thank you.