EDWARD RIDEL
GBWhen you show the fireplace When you show the fireplace, it already has the oak mantle that I like. Only to find out it is discontinued, and I have to pay more for a junk white one for more. Please have your customer service rep reply by text or email because at times it was hard to understand.
John Thomas
GBThe sales rep we dealt with polite and knowledgeable The sales rep. that we had was very helpfull polite. She took her time and when I asked a question about the stove we purchased she answered it.
Cassandra Beckman
GBThis place is a SCAM!!! This place is a SCAM!!!! DO NOT buy from them!!!! Will not return any of my emails nor pick up my phone calls anymore! I have called every day for two weeks after the item was canceled due to the fact I ordered the product and then was discontinued but still was on their website able to buy after they told me it was discontinued.
Gregory Aldridge
GBDamaged Products and Nonexistent Service I ordered a stove and some accessories, but when I received it the stove was dented and scratched, and the glass ash lip was shattered upon arrival. After informing the company they told me that I would be receiving updates on a replacement of my items. After 5 months of waiting I emailed them to get a refund and have them come pick up the damaged products. Not only did they refuse to give a refund, but they also said that I was never supposed to get a new stove. Apparently I’ve been waiting 5 months for a can of touch up paint. So if you want to waste your time and money on an overpriced paper weight then I suggest you buy from this company. If you actually want a stove then you should buy from somewhere else.
Devan Starling
GBWould recommend! Received the fireplace I ordered fast and without issue. Packaging was impressive. Barely came with any scratches. Happy with the price and works much better than my 30 year old Lopi. Would buy from them again.