Extreme Delivery Delays but They Won't Tell You I haven't received the item I've purchased, a duvet cover, but thought I really should leave a review of the terrible communication and delivery issues with this company. My item will hopefully arrive a full three weeks after ordering with absolutely no communication from the company. I've called and emailed customer service several times, but they cannot help because the communication within the company is departmentalized. The reps don't know what goes on with production. The best answer I got was "the warehouse says they'll try to ship it in the next few days." It's been nearly a month's wait and this little duvet hasn't shipped! I'm on the fence about cancelling because they'll drag their feet with giving the money back. I recommend just gerting one from Ebay or Amazon; they're from thw same factory anyway . . . Save yourself the headache.

So comfortable.. Great service on the delivery. Mattress, OMG so comfortable!! The downside is we don't want to get out of bed in the morning. Regular back ache with our old mattress has completely disappeared!! Love it......

Happy hips, lower back, and knees After doing a lot of online research and reading many, many reviews, I rolled the dice on getting my first bed-in-a-box and I'm so glad I did. Like several other people have mentioned in reviews, I'd thought some of the aches and pains I was experiencing (both at night while trying to sleep and the next day, upon getting up) were just the inevitable result of getting older. Nope! They were the result of me staying overly attached to a ten year old, 7 to 8 inch thick Tempur-Pedic. My 52 year old bod apparently needs more support than what a foam only mattress of those dimensions can offer, so I went with the Leesa Sapira Hybrid and could actually _feel_ the difference in my body after the very first night, especially in my lower back, hips, and knees. Movement is no longer something I have to think about or take my time with in the morning. I'm not exaggerating when I say that it's like suddenly being ten years younger! Incredibly happy with my purchase.

We receive our mattress and pillows in… We receive our mattress and pillows in a timely manner. The packaging was sturdy and durable. Also, it us incredibly satisfying to take the plastic off and watch the mattress puff up! Sleeping on the bed and pillows is AMAZING!! It is so comfortable! I am a side sleeper, and my back and hips are no longer soar when I wake up. You will not be disappointed with this purchase!!

The mattress is ok, customer service not ok The mattress is nice -- But the "white glove" delivery is not acceptable considering how much money you spend. It was delivered in an unmarked cargo truck brought up to my room by two delivery men in packages that were covered in a black soot. So to open the packages the soot got everywhere on my brand new rug then of course the hands were dirty from the soot and so it got onto my mattress. I wrote to complain and they gave such an automated "sorry" reply and something to the effect of "at least the mattress was wrapped." It shows me that delivery is really not something they care about once you order the mattres. Furthermore the delivery team couldn't speak English So I couldn't communicate to them to be careful about the soot and I had to wipe down the packaging and provide them with cleaning materials for themselves -- they set it up without explaining everything and left leaving some packaging material behind. The customer experience was not great. That plus the mattress isn't worth the money.