Thanks for addressing the issue! We ordered two Roller Shades in April and one of which did not work as expected due to the problem with the rod. The customer service helped us with the warranty claim, and they sent us a replacement in a timely fashion. We are very happy with the shades we have. Thank you very much!

Satisfied customer Fairly quick turnaround, received in good condition. Loved being able to get samples ahead of time. Will be ordering two more for two bedrooms. Will definitely feel comfortable recommending company to family and friends.

Products not as described, images are AI generated Customer service was as helpful as they could be but the product did not arrive as described. The trim pieces on the valence were supposed to be a neutral transparent color and instead had an obvious blue tint to them which does not look anything like the product photos. Customer service advised that product photos are "AI generated" and if I wanted to see real photos of a product I would have had to call in and ask for them to be sent to me. Since my order is "in spec", they said nothing can be done. Was hopeful this was going to be a good experience but we are definitely not impressed.

Great blinds The blinds look amazing I spoke with customer service a couple times and everyone was very kind and professional. My only negative is that your website makes it seem as though you will have blinds in 3-4 days. It took close to 2 weeks (which is quick compared to custom blinds from other companies). I was in a real time crunch and was stressed that it took longer than what is implied online. I’m sure there is fine print somewhere, but I thought the overall “blinds in 2-3 days” is misleading. Overall-well worth it all!!

Screws, instructions, & remotes Didn’t provide enough screws. Installation instructions are not good, especially for the valence. The remote controls are not compatible with the same blinds I ordered and installed 3-4 years ago. I wanted them to work together and they don’t pair with each other.