I ordered a framed song lyrics with my… I ordered a framed song lyrics with my wife and I’s wedding song and date on it. It came in with the wrong name on it. I texted these folks and within ten minutes they responded, telling me a corrected piece would be shipped express with their apologies 😎 No questions, no hassle, a true apology, and mine is on the way👍😎 THAT IS old fashioned SERVICE rom folks who really care! WOW! I will order from these folks every chance I get! 100% satisfied!

It feels like I'm being conned!! I hate posting reviews, but this one deserved it!! I ordered two hoodies for my partner and me that were supposed to be delivered by Valentine's Day. However, we have not received anything up to this point! After multiple back-and-forths with customer services, during which I have shown great patience, it feels like I'm being conned!! They don't even want to give a refund. Don't waste your money on this; I just lost $300.

Very unique gift … I had no idea what to give for a 50th birthday but then I was on instagram and Lime and Lou came up:) I immediately was drawn to what I was seeing so I decided to order a large canvas and uploaded a picture (which was so simple) It came back pretty quickly and turned out better than I could imagine ! Soo beautiful! So happy and will definitely be buying another one for another family member. Gorgeous work!

Back in December 2023 Back in December 2023, I purchased a hoodie that was personalized from a photo. The embroidery came out incorrect. This is now my 3rd review that I've posted here about this. The first 2 posts I did, Lime & Lou was quick to respond and say they would make it right. This has yet to happen. I am completely disappointed with Lime & Lou. It's clear to me now that their quick responses to my legitimate complaint each time was merely a PR move. Please don't ever purchase anything from Lime & Lou. They could care less about their customers. AND AGAIN....Lime and Lou responds to me and letting me know they're looking into my issue. My issue is over 3 months old. They have NO PLAN TO MAKE THIS RIGHT! Such a terrible way to treat a customer! I will continue to post a deplorable review of Lime and Lou, daily if necessary, until my issue is resolved. Lime & Lou contacted me....promising me a confirmation of shipment (3.5 months after my original complaint email to resolve my issue)...I have yet to receive this. They also sent me a link to track my new shipment, once it releases...this link does not work. I think Lime & Lou uses Chat GPT to answer customer posts....with zero intention of following through and making customers' issues correct. SO WRONG!

I kept trying to add the 20% discount… I kept trying to add the 20% discount and your process wouldn't let me. I think you should add this onto my order.