Negative reviews are true. Don't buy from Clatterans! I wish I had seen this website before ordering two months ago. I still haven't received my order. I've emailed and called twice, with promises to email me back and nothing. As other reviews say, if you call you just get a 'I'll send this to the warehouse' This time I requested a refund but I'm not holding my breath. Might have to go to the Better Business Bureau to get something done.

We ordered three filters all of which… We ordered three filters all of which did not work properly. I contacted Clatterans with a request that they honor the one year warranty and heard back from them in two-three days. I received the replacements quickly and the one we are using works fine. I am tough on businesses that misrepresent their products and waste my time (refer to my Anniecloth review) but due to Clatterans speedy and effective response, I will order from them again.

Buyer Beware! These folks are scammers! They send packages with fake tracking numbers, no details in tracking, do destination address, etc. They doe not email you when they ship with tracking details so as to alert you to be waiting for the package. They transfer blame on carrier. They use carriers who seem to transfer to other carriers, etc. so as to loose the package in translation. Again, no details in tracking, just a confirmation on delivery.Very fishy!

Water or Black Tarry Substance I order my water filters a year in advance so I don't come up wanting. I purchased 4 filters for my water dispenser in my refrigerator. The first two worked fine. The third one started to dispense a black tarry substance. I immediately removed it and flushed the system. I set the bad one aside. I contacted the company. The lady's response was 'it is out of warranty.' She didn't even tell me if the black,tarry substance is something we should be concerned. I will do without before I by from Clatterans again.

Should have read Trustpilot before buying Clatterans I bought a 3 pack of Clatterans water filters for my Whirlpool refrigerator so I would have one on hand every 6 months when it was time to change. One of the filters would not lock into the refrigerator properly. I asked for a refund or replacement. The response was that my item was past the 1-year warranty and past the 30 days for a free return. I'm shopping elsewhere.